Business ProfileforMFA Oil Company

This company is a total rip off, this is why I cancelled service with them. Their customer service is just as bad. After they picked up their tank, which had a *************************** it, that I paid $2.20 a gallon for back in February They sent me a statement 2 weeks later stating I had only a $30 credit! There was a charge of & ****** to remove the gas from the tank and they were only giving $1.55 a gallon, which was the cost that day. I was told by the girl on the phone the day I cancelled service that they would send a check for refund, there was no check.I also had paid a rental fee for the tank at the end of March for a year. There was acknowledgment of a partial refund for that.I called September 13th, the day I received the bill, and was told the fee was normal, all companies charge this. Nah! I called one and they do bit charge a fee to remove the gas and they pay the customer back the same amount the customer paid.I also explained to the lady that when I paid the rental fee, it had advised them my husband had passed away and to take his name off the account. She then advised I would need to send a death certificate in, I asked why didnt they tell me this when I advised them. She didnt know. I know everyone else has complained that has canceled with them, about this rip off. And they wonder why they are losing customers.

*******, we are sorry you were dissatisfied with your experience with our company. When a customer with a rental tank asks us to discontinue their service, we have to pump the tank as part of the safety code. The $125 service fee covers our staff's time to pump out and retrieve the tank. As you mentioned, we paid you the daily market rate ($1.55) for the 100 gallons remaining in the tank for a total credit of $155. After subtracting the $125 service fee from the $155 credit, you were left with a $30 credit for the remaining propane. Additionally, we have given you a full refund on your annual tank rental fee of $60. In regard to removing your husband's name from the account, it is our standard practice to require a death certificate to ensure someone is not mistakenly removed from an account. Our staff normally mention this when they are informed of an account ******'s death, but we apologize for the oversight if they did not. We're sorry things didn't work out between us, and we wish you well.