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Find a Location

Joe Machens Hyundai has 1 locations, listed below.

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    Business ProfileforJoe Machens Hyundai

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1300 Vandiver Dr, Columbia, MO 65202-1925
    BBB File Opened:
    1/15/1997
    Years in Business:
    27
    Business Started:
    1/15/1997
    Business Started Locally:
    1/1/2010
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Brenda Sharp, Office Manager
    • Mardini Dy, General Manager
    • Mark McLarty, President
    • Charles Ogelsby, CEO
    • Stacey Cole, Marketing Director
    Contact Information

    Principal

    • Mardini Dy, General Manager
    • Stacey Cole, Marketing Director

    Customer Contact

    • Stacey Cole, Marketing Director
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joe S

    1 star

    09/02/2024

    We were in the market for a Hyundai Ioniq 5. We checked and compared prices from several dealers in ************** (where we live). We had the thought that perhaps if we looked farther out from ************** we *might* find a lower price? We called and spoke with a salesman at Joe Machens Hyundai in Columbia, MO and, after a couple of phone calls, came up with a good price. Since we would have to drive two hours from our house to this dealership, I confirmed AT LEAST THREE TIMES what the price would be. I even asked for and received a text with the pricing break-down and the final price for the car. The text's price matched what was confirmed with the salesman again and again, so... great! We made the two hour drive to buy the car. We arrived and took a test drive and then sat down to buy the car. Surprise!! "Oh... oops... I made a mistake. The price is now over $7,000.00 more." WHAT?? Umm, NO. Time for a manager. The manager sat with us and confirmed that, "yes, the salesman made a mistake. Sorry but let's still sell you the car for the new, higher price!" You might imagine several of the four-letter words we wanted to say. Well, S**** That! We walked out of the dealership and fumed over this trickery for our two hour drive back home. So to anyone that wants to hear it, the warning is there! This dealership, knowing that you're driving a long distance to get there, sets up a BAIT AND SWITCH price with the hope that since you drove the distance you would go ahead and purchase the car. Now, knowing that the salesperson "made a mistake", you might think the manager would offer at least some sort of negotiation on the price? What a company might want to do to make things right after a proclaimed "mistake". ANY sort of consideration on the final price? ANY sort of compensation for a two hour drive and their mistake? Heck, how about fifty cents for a soda? A dime to buy some *****-*****? Something? Anything? Nope! Just smiles. Beware!

    Local BBB

    BBB Serving Greater Missouri & Southern Illinois

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