Business ProfileforFuture Aire Heating & Cooling

Purchased Furnance &AC from Future Aire *********. I became ill with cancer. They sent a young man out to service unit. When he replaced my filter he broke my Humidifier and caused water to go in my furnace & ruin the dry wall. It took me awhile to noice, then I called them 3 times without them coming out to check. He also took his foot &broke off at the ground a young redbudtree, that was near the AC. When I scheduled a $89. clean & Maintance I told them not to send the young man. ***** their senior maintenance tech Stated the humidifier feeder tube end ball was broken off inside the humidifier. Thus caused water damage to wall & furnance. ***** seen the damaged drywall & showed me where Humidifier water ran down into furnace causing a devices to short &burn out. He repaired. He advised me to purchase a different humidifier & discount for damaged one & wall repairs. Electronic air cleaner not working, recommended newer model. He sd use old cabinet & buy filter that wd be as good. I sd I wd pay $89 plus discounted new humidifier. Office manger ********* called screamed at me, sd I did not pay 89 TODAY, I Cd NO LONGER be customer. NO they are not going to repair dmged property. I had called several times told man who did the damage was the owners son. ***** said the young man is no longer working there. I asked ********* to talk to the owner, SHE REFUSED to allow me to talk to the owner & said SHE is THE OFFICE MANGER!!! I am very concerned that ***** thought the agreement was a fair one and he admited the other worker damaged my Humidifier and my furnance they installed in 2014 aprox. I agreed to pay the $89 service fee when they do the repair or replace at a discount the old Humidifier. They refused to repair the damage their employee did to my Humidifier & furnace. I am older woman with cancer. I believe they are taking advantage of me. I DO NOT RECOMMEND THIS BUSINESS TO ANYONE ELSE UNTIL they make this right...