Business ProfileforCardinal Door

Cardinal Door is aware of the customer concern noted above. There was confusion as the call initially came in as a service call and not a preventative maintenance call. Upon arrival, the technician could not duplicate the concern. He then performed preventative maintenance in an effort to provide optimal operation of both the door and operator, which all function correctly at the end of the service provided. The customer signed the work order and paid without issue. 

Being an accredited Internation Door Dealer and employer of Union Certified Technicians as well as a Brick-and-Mortar location our fees are in alignment of those in the region. We are held accountable by the aforementioned and have been in business for ************************************************** alignment as a professional provider of service and installation by certified employees. We are in business to provide a solution to our customers' needs at an industry set rate, correctly the first time. We value our customers' and understand without them, there would be no business. 

Our standard Service Call Rates are $119 Service Call/Show Up Fee, Fuel Surcharge $8 (which fluctuates, the reason not being included in the service call fee), Lube charge $12 if used and labor at $125 per hour- charged in 30 minute increments of $62.50. 

Our Standard Preventative Maintenance Rates are $119 Service Call/Show Up Fee and $62.50 per opening including door and operator. 

We serviced two doors and two operators for this particular customer which would break down as $119 Service Call Fee, $62.50 x 2 totaling $244. The customer was charged and paid $264. On 2/29/24 a credit request was submitted for $20 and will be mailed to the customer address once processed. 

As a courtesy for the confusion, we would like to also extend the next PM service at 50% discount to be used in 12 months. We apologize for the confusion and would prefer to remain in good standing for years to come.