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            Business ProfileSaint Louis Appliance Repair Group

            Major Appliance Services
            BBB accredited business

            Contact Information

            1692 Larkin Williams Rd

            Fenton, MO 63026-2411

            Visit Website
            (636) 349-5588

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 12:00 PM
            Closed

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            Customer Reviews

            2.4/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/20/2010

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            St. Louis Appliance Repair provides in-home Factory Certified appliance repair services for major appliance manufacturers.    Brands such as Sub-Zero, Wolf, ASKO, Cove, Bosch, Thermador, Gaggenau, DACOR, Scotsman, Whirlpool, Maytag, Jenn-Air, Amana, Kitchen-Aid, Insinkerator & SpeedQueen.  The appliances we repair are Refrigerators, Ranges, Dishwashers, Microwaves, Wine Coolers, Washers & Dryers

            Products & Services

            St. Louis Appliance Repair provides authorized service, repair and maintenance for most major appliance brands, specializing in Maytag repair since 1958. We also specialize in servicing luxury appliances and are authorized to provide Sub-Zero repair, Bosch repair, Thermador repair, Wolf appliance repair, Scotsman ice machine repair, Cove dishwasher repair, Speed Queen laundry repair, and True refrigeration repair. Regardless of the appliance brand, we use only Factory Certified Parts when repairing and servicing Sub-Zero, Wolf, ASKO, Bosch, Thermador and other appliances.

            Business Details

            Location of This Business
            1692 Larkin Williams Rd, Fenton, MO 63026-2411
            BBB File Opened:
            7/1/1958
            Years in Business:
            66
            Business Started:
            7/1/1958
            Business Started Locally:
            1/1/1958
            Business Incorporated:
            7/1/1958
            Accredited Since:
            10/20/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • Maytag Service Company of St. Louis
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            8:00 AM - 12:00 PM
            Su:
            Closed
            Business Management
            • Mr. David C. Augsburger, President
            Contact Information

            Principal

            • Mr. David C. Augsburger, President

            Customer Contact

            • Mr. David C. Augsburger, President
            Additional Contact Information

            Fax Numbers

            • (636) 349-0532
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/15/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I contacted this company repair the washer at my daughter's place. They quoted me $354.70. They came out and then he told me in order to fix it they would have to charge an additional $133 to fix it. I had to pay $157 for a service call. I sat there all day just for him to tell me he couldn't fix it. I got an email from them stating I cancelled. I only cancelled after he said it would costs $133 more. I have documents with this information.
            Read More
            Read 2 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            EN B

            09/13/2023

            I scheduled an appt to have the seal on my 2 year old sub zero freezer looked at because it wasn't sealing properly and there was ice buildup on the food. The technician opened and closed my freezer a few times to knock the ice off the ball bearings on the drawer slides and that fixed the seal. Since that only took 1 minute, I asked if he could tell me why a light was blinking on the fridge and he said I needed a new air filter and there was one in the truck for $70. Fine. So he brought it in, I emptied the food, moved the shelf, opened the air filter door and replaced the filter and put everything back. When I questioned why my bill was $286, he explained there was a $50 labor charge to change the air filter! Are you kidding me? I did all the labor! When I called the company later, **** accused me of trying to be "thrifty." No offer to refund me the $50. So, I am out $286 and the technician was here a total of 10 minutes. Not to mention that when I called, they could have suggested I try opening the freezer drawer all the way a few times to knock the ice off the bearings. Do not use this company. They clearly have no ethics.

            Saint Louis Appliance Repair Group Response

            09/14/2023

            Yesterday afternoon during our companies after service audit process; our staff determined **************************** SubZero Refrigerator was under the warranty period. The cost of her service visit will be returned to her less the cost of the Air Filter; the Air Filter is considered a consumable part and not part of the warranty coverage. ************************ was on a notification list for today however her BBB complaint reached our office before she was contacted., A refund will be sent to ************************if the are any further concerns i can be contacted at ************ Sincerely, *****************************
            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Greater Missouri & Southern Illinois

            More Info on Local BBB

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