Business ProfileforA.B. May

On July 19th my wife contacted AB may to clear aa clog in our line through the toilet in the master bath. The tech ran what seemed like a snake like plunger through our line. Part of the way into his work he went to the basement and discovered that raw sewage was now in the unfinished area of our basement. A manger came to the property and told my wife it wasn't their responsibility, and that she needed to call a bio hazard cleaning company and gave her a name to call. The cleaning company charged her $1960 to clean the mess. They also told her that this happens all the time. I called their main office and asked to file a claim with their insurance company. The lady on the phone took my information and told me she was initiating the process. This was Tues July 23rd. I received a call Wed the 24th from a man who identified himself as a manager. He was rude and refused any responsibility, insisting that it was our fault for clogging the drain. I let him know I would be suing for the damages. I filed a complaint with the BBB and received a call from someone from customer support. She offered to pay for the damages and refund the cost of the service call. They refunded the service call but only sent a check for half of the cleaning, not what I agreed to. Three weeks later, yesterday, our sewer backed up into our basement again. Had to call another plumber, Anthony's Plumbing. The new tech explained that AB May only pushed the clog further down the line and never got it to the street. He explained that most companies only carry 100 feet of snake, and that it's 125 feet from our main line clean out to the street, leaving the clog they pushed 25' short. Another $2000 in cleaning later, I'm out $3K because of AB May's incompetence, lies and poor customer service. I called and left a message for the customer support lady but no return call. I'm hardly surprised. Stay far away!