Business ProfileforPro Athlete, Inc.

Bought a True bat that was 2 piece. Composite handle with alloy barrel on 4 June 2022. Last week my 9 yr old was at batting practice and the bat snapped in half between the handle and barrel. No support from justbats. Avoid True bats this product is not good. Im also disappointed with Justbats as there customer service sent me a link to file a claim with True but it was a scam site trying to get my credit card info. Im definitely not happy with the support from Justbats. They got my money and thats all they care about!

Hi Geron, Thank you very much for shopping with us and we are very sorry to hear that your son's bat broke. As this does, unfortunately, happen with bats, the bat is covered under a full twelve-month manufacturer's warranty through True Temper Sports. We were able to review your phone call with our Experience Rep. and it does sound like we were able to get you set up with the warranty replacement process through True Temper Sports. As a JustBats customer, we will also pay for your shipping back to the manufacturer so that you are not out additional funds. It sounds like this was set up but if you need assistance, please contact us again at ************** or email us at ********************************** warranty claim page at True Temper Sports can be found at https://www.truetempersports.com/en-us/warranty-policy. You may also redo the return process through our website at https://www.justbats.com/returns/. In talking to our Customer Experience team, you should have also received another generous option after seeing this review and another review that was left on ******* We are very sorry for the potential miscommunication but are happy to walk with you through every step of the warranty return process to ensure your son's bat is replaced in a timely fashion through the manufacturer's warranty. Please reach out with any additional questions or concerns. Thank you again for being a valued customer!