Business ProfileforHallmark Cards, Inc.

I tried to purchase item from Hallmark's website that had BOGO on Christmas wrapping paper. I had 2 @ $16.99 and 2 @ $4.99. Instead of taking off 1 of each it took off for the 2 @ $4.99. I contacted Hallmark several times with no help. I was told that the software system automatically takes off the lowest price items. This is what their website says: BOGO Free Holiday Gift Wrap—Buy one, get one free Add two holiday gift wrap products to your cart to get this special offer. (Reg. $1.29–$15.49). Exclusions apply. Shop holiday gift wrap Valid 10/18/24–10/27/24 while supplies last only at participating Hallmark Gold Crown stores in the U.S.A. and Hallmark.com. Valid on the purchase of 2024 Hallmark-branded holiday gift wrap. Not valid on past purchases, Image Arts or scented wrapping paper. Discount will be taken on an item of equal or lesser price, as chosen by Hallmark. Hallmark.com orders require U.S. billing and shipping addresses. Customer is responsible for any applicable sales tax, shipping and handling. Subject to availability. I explained that the language was vague and to me I should have received 1 free $16.99 wrap and 1 $4.99 but they keep saying sorry but there's nothing they could do although they agreed with my viewpoint. I did not place the order but still would like them to honor that so I can purchase these items and in the future use better language when having these offers. I did go to my local Hallmark and received BOGO but they didn't have all the items I wanted. I can provide more informaton if needed.. Thanks for your assistance.