Business ProfileforBloomin' Blinds

Bloomin' Blinds damaged a new window frame and will not take responsibility for it. We had new windows installed and the day after the staining was done the blinds were installed. After I got new rods and was going to put it up I noticed a large crack in the frame. Notified them, sent a picture and he said his installer denied doing the damage. Took the picture to the window company and he said they were supposed to drill a hole first into the oak. That is why the wood split. At first the window company said it would be a minimum of $100 to replace but after hearing that Bloomin' Blinds will not take responsibility they will do it for free. Bloomin' Blinds gave us $25 off the balance due. I would like this noted that they won't take responsibility for bad work.

Hi *****,We are sorry that you are dissatisfied with your experience. I do understand your frustration with the trim. However, we were not notified of any issue until one month after completion of our installation, for that reason no one can be sure exactly what happened to your trim. As you did mention in your review you were installing curtains at the time of discovering this crack as well. My installer knows to pre drill holes for outside mount shades, and out of several shades installed in the same manner throughout your home this was an isolated situation on one window. Also, I believe during our sales consultation I mentioned that an inside mount application would be better, but you were insistent on doing outside mount on brand new trim. We gave you the $25 discount in good faith, not knowing for sure what had happened to your trim. And we offered you that credit even after you sent us an email that was insulting to our installer in a condescending and demeaning way stating "I don't think he was too bright." For your information, our installer is a very bright student at MSU with a very bright future ahead of him and we really appreciate all the hard work and dedication he puts into our local, small, family owned business here in the Springfield area and we have had review after review praising him for his kindness in service and jobs well done! Furthermore, we were willing initially to give you a generous discount on your products due to being a repeated customer. Even though you demanded this discount because of your dissatisfaction with your first set of shades you had purchased from us, which were again exactly according to what you had ordered and signed off on with the sales contract. Again this shows we never want our customers to feel dissatisfied and we will go beyond to make sure they are happy with our services and their purchases with Bloomin' Blinds.We provided your products and installed exactly what you ordered in a timely manner. There is responsibility on the customer to ensure everything is satisfactory after installation, the fact that you did not report any issues for an extended amount of time after the initial installation means that any number of things could have happened after we had completed our work. I am glad the window company is replacing your trim for you without charge as that is the product they provided and installed. If there is an issue with a product we sell and install, in that amount of time, we would never try to initially charge our customers to replace the product. We do take responsibility for our products and services. We pride ourselves in customer satisfaction and so we do not take it lightly when false accusations are stated against us without any proof.Sincerely,*********************** - Owner Bloomin' Blinds of Springfield