Additional Complaint Information
Customer Complaint:
BBB has received customer complaints about Client Services which allege repeated phone calls and difficulty obtaining answers regarding alleged debt owed. The company has responded to concerns brought to its attention.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been getting calls from various numbers that lead back to Client Services Inc. If one of us answers, the line is hung up. If I call back, I only get, "Sorry, that is not a valid extension." from every number I call back (recorded the return calls). After two calls, today between 11am and 12pm, I sat down this evening to trace down what was going on. There is NO reason to be calling me as I have Very Good credit and no outstanding debt! There has not been any collection letter sent here, for any reasons. Harassing phone calls are not welcome, nor will they be tolerated. Stop all telephone calls to my number.
Business response
11/30/2023
BBB Response
*********************
Via Online Submission
November 30, 2023
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ********************* has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of **************** claims.
Client Services, **** does not have any information that matches **************** information that was provided. Client Services phone recordings were checked and the phone number provided by ********************* has not been called by Client Services, **** Client Services, **** believes it is another company that is calling **********************
CSI apologizes for any inconvenience experienced by *********************** Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer response
12/04/2023
The phone numbers shown, that have caloled me at ************ showed, on an Internet search, that they belonged to Client Services Inc. Calling them back to see why I was being called, lead nowhere. Is Client Services Inc saying these numbers, shown having called me in the picture of my call log, do not belong to them?Business response
12/11/2023
BBB Response
*********************
Via Online Submission
December 11, 2023
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ********************* has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of **************** claims.
CSI thanks ********************* for the additional information. After further research and an in-depth investigation,those phone numbers do not belong to Client Services, ****
CSI apologizes for any inconvenience experienced by *********************** Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer response
12/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. The information about these three numbers, on the Internet searches, must be in error, but thankfully, they have abruptly stopped.
Sincerely,
*********************Initial Complaint
11/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received several calls today, 11/16/2023, from client services, ************* I answered at 5:15pm and was informed that I owed $728 on my ***** ******* that was delinquent. I advised that this is a lie and hung up. I have never had a ***** card or banked with *****. After seeing all the complaints at the BBB in reference to this company, I believe they are trying to scam people out of their money. Something needs to be done.Business response
11/28/2023
*** ******** ***** ******** *** ****** ********** ******** *** **** *** ********* * ********
Client Services, Inc. (CSI) is a financial services provider, which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ***** ******** has taken the time to make the company aware of the situation. It is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ***** ********’s claims.
We received ***** ********’s phone number as a possible contact for a customer in our office. We have invalidated ***** ********’s number and ***** ******** will not receive any more phone calls from Client Services Inc.
CSI apologizes for any inconvenience experienced by ***** ********. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Customer response
11/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
10/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I'm not liable for this for date with client services. I do not have a contract or sign any paperwork. I'm had no knowledge of the account.Business response
10/30/2023
BBB Response
********* ********
Via Online Submission
October 30, 2023
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ********* ******** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation o* ********* ********** claims.
We received ********* ********** account on 04/09/2023 from our client, the original and current creditor. There were no contacts with ********* ******** and no correspondence received while the account was in Client Services’ office. The account has been recalled by our client, the original and current creditor.
CSI apologizes for any inconvenience experienced by ********* ********. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Initial Complaint
10/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm not liable for this debt with ** ****** ***** ****, I do not have a contract with Client Services, Inc, they did not provide me with the original contract as requested.Business response
10/26/2023
BBB Response
******* ******
Via Online Submission
October 26, 2023
RE: Complaint # ********
Client Services, Inc. (CSI) is a financial services provider, which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ******* ****** has taken the time to make the company aware of the situation. It is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******* ******’s claims.
We received ******* ******’s account on 6/2/2023. There were no previous contacts with ******* ****** and Client Services did not receive a request to provide the original contract. Client Services does not report to the credit bureaus. The account has been recalled by the original creditor. Client Services has forwarded ******* ******’s request for the original contract to the original creditor.
Due to the account no longer being in our office, we recommend that ******* ****** direct any further inquiries or concerns regarding this complaint issue to the original creditor at 1-************.
CSI apologizes for any inconvenience experienced by ******* ******. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I gave the company money to help me with my **** bank. The company told me I have been paying my bill on time each month. And l should let them add the money to my **** bank bill. They said **** bank has been over charging me.Business response
09/20/2023
BBB Response
****** **********
Via Online Submission
September 20, 2023
RE: Complaint # ********
Client Services, Inc. (CSI) is a financial services provider, which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ****** ********** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ****** **********’s claims.
Client Services, Inc. does not have any information that matches ****** **********’s information that was provided. Client Services, Inc. believes it is another company that ****** ********** is working with.
CSI apologizes for any inconvenience experienced by ****** **********. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Initial Complaint
09/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
9/13/2023 Received a call on my personal cellphone from Client Services INC asking for my wife. I told them I was her husband and asked for the name of the company again since I didn't catch it at the beginning of the call. I was told that the name of the company was Client Services INC, was told they would just call back later and then abruptly was hung up on. I've never heard of this company and I do not wish to continue being contacted by them, especially if they feel like hanging up on me is acceptable when I'm only asking for the name of their company. I'm not sure how they received my personal information to contact me however I do not appreciate the way they handled this today.Business response
09/14/2023
BBB Response
***** ******
Via Online Submission
September 14, 2023
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ***** ****** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ***** ******’s claims.
We received ***** ******’s phone number as a possible contact for a customer in our office. We have invalidated ***** ******’s number and ***** ****** will not receive any more phone calls from Client Services Inc.
CSI apologizes for any inconvenience experienced by ***** ******. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Initial Complaint
09/05/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ********* ****. I do not have a contract with Client Services Inc, they did not provide me with the original contract as I requested.Business response
09/06/2023
BBB Response
******** *****
Via Online Submission
September 6, 2023
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ******** ***** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******** *****’s claims.
We received ******** *****’s account on 06/07/2023 from our client, the original and current creditor. On 06/08/2023 the consumer agreed to a settlement. The account was settled as of 06/09/2023 and recalled by the original and current creditor as settled in full.
CSI apologizes for any inconvenience experienced by ******** *****. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Initial Complaint
08/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
stop calling meBusiness response
09/05/2023
BBB Response
****** ******
Via Online Submission
September 5, 2023
RE: Complaint # ********
Client Services, Inc. (CSI) is a financial services provider, which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ****** ****** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of Teresa Popoca’s claims.
The number ****** ****** provided was discovered on an account in our office. CSI’s records indicated this phone number belonged to a different person, not Teresa Popoca. The number has been invalidated and ****** ****** will not receive any more calls from CSI.
CSI apologizes for any inconvenience experienced by Teresa Popoca. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Initial Complaint
08/24/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debit with ******* *** I do not have a contract with the collection agency Client Services, Inc, they did not provide me with the original contact as I requested.Business response
08/28/2023
BBB Response
****** ***********
Via Online Submission
August 28, 2023
RE: Complaint # ********
Client Services, Inc. (CSI) is a financial services provider, which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ****** *********** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ****** ***********’s claims.
Client Services, Inc. does not have any information for a Capital One account that matches ****** ***********’s information that was provided. Client Services, Inc. has not received any prior requests from ****** ************
CSI apologizes for any inconvenience experienced by ****** ***********. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Initial Complaint
08/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a call from a blocked number stating that I was being summoned due to a past due balance. The person gave me "client services" number. I reached out and the representative "*****" stated that I owed $500 to a payday loan place. While on the phone with him, I looked up the amount I actually owe and the phone number I would've needed to call to contact the company. ***** asked me to make a $100 payment and set up a payment plan. I asked for some type of documentation or proof that I was indeed speaking to someone from the agency that had my file. He got angry and did not give me any information. I repeatedly asked for information, something as simple as the company he was working for, how I could further handle the debt etc. He told me that he would not "risk his freedom for my $100." He placed me on hold and I hung up and called the pay day loan company and got the actual phone number for the place my file was sent to. She verified that I did not owe $500 and I was not being summoned. I gave ***** a call back, and he stated that he said $500 because of legal fees and I again asked what company he was from and he proceeded to tell me to hang up the phoneBusiness response
08/17/2023
BBB Response
********* ******
Via Online Submission
August 17, 2023
RE: Complaint # ********
Client Services, Inc. (CSI) is a financial services provider, which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ********* ****** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ********* ******’ claims.
Client Services, Inc. does not have any information that matches ********* ******’ information that was provided. There have been no calls made from our system to ********* ******. Client Services, Inc. believes it was another company that was calling ********* ******.
CSI apologizes for any inconvenience experienced by ********* ******. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.
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Customer Complaints Summary
91 total complaints in the last 3 years.
32 complaints closed in the last 12 months.