Business ProfileforDiamond Factory Service

On 10/3/2024 Diamond Factory Service sent a technician to our home to repair the icemaker on our whirlpool refrigerator that is only 2 years old. The technician did not try and diagnose the problem but just replaced the ********* He left stating it should work. Next day it still doesn't work. We already paid them the $320.49. When I called to let them know that they needed to send someone out again they were rude and told me that they break often, and that whirlpool has had a lot of problems and that they have replaced 5 brand new icemakers in the same refrigerator in just a few weeks. I asked that they accommodate my work schedule since I already took off the first time. I was rudely told they will not accommodate and that they would just reschedule and hope that it is past 2pm. We had to reschedule twice because they kept scheduling it between 8am and 1230pm. Only when I called a third time did they finally schedule it past 2pm. Technician came out again on 10/21/2024 and replaced the icemaker that they installed the first time that didn't work with another faulty one. Now I'm getting another bill for $95.49 totaling ($415.98) for the second ********* Which I don't understand, I already paid for a new icemaker it's not my fault they installed two faulty icemakers why would I pay for two when neither of them has worked? Additionally, I don't think the repair technician even tried to diagnose they just threw a part at it at my expense.