Business ProfileforCommerce Bank of St. Louis

01/18/2022 went to get access to my deceased moms account. $4,000 have been taken out of her account when it should have been frozen I had filed the police report. And talk to the bank several times and no one will help me and no one will get back to me they actually fired the lady that was trying to help me. Went back recently to try to get some help and get this money back into the account and the lady was very disrespectful continuously telling me that my name was not on my mother's account but hadn't even asked my name yet. I convinced her to Check because I know prior to this I had access to the account. I already been in it . So she enters my mother's name says that she is looking at the account and my name is not on it so she can't tell me anything about the account. even turns the computer away from me, assures me that my name is not on account she was looking at and I don't know how that could be possible can you please cash a check for me she put in my name an says she found the account that has both our names She can talk to me about this account but not the other one how can I be on my account but not the other one so I just took all the money out of my mother's account that my name is on close the account out and was trying to get contact someone else that could actually help me everything should have been transferred upon death . So why can't I get the money that was stolen back out of the account lol they won't call me back they won't answer the phone they won't answer my questions when I go up there they insist on telling me what they know