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          Find a Location

          Ameren has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ameren

              1901 Chouteau Ave Saint Louis, MO 63103-3003

              BBB Accredited Business

            • Ameren

              1800 Ford Ave Effingham, IL 62401-5209

            • Ameren

              PO Box 66881 Saint Louis, MO 63166-6881

            • Ameren

              501 Franklin St Moberly, MO 65270-3355

            • Ameren

              9823 Mackenzie Rd Affton, MO 63123-5424

            Business ProfileAmeren

            Electric Companies
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Consumers should take into consideration the company's size in relation to its complaint volume.  BBB has determined that the complaints received against Ameren are normal for its industry and the company has been responsive to all concerns brought to its attention. 
            See all additional business information

            Contact Information

            1901 Chouteau Ave

            Saint Louis, MO 63103-3003

            Visit Website
            (800) 755-5000

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1.16/5

            Average of 58 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            200 complaints closed in last 3 years

            51 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/30/1957

            Years in Business: 102

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Electric Company

            Products & Services

            Electric Companies, Natural Gas Companies

            Business Details

            This is a multi-location business.

            Find a Location

            Ameren has 13 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ameren

                1901 Chouteau Ave Saint Louis, MO 63103-3003

                BBB Accredited Business

              • Ameren

                1800 Ford Ave Effingham, IL 62401-5209

              • Ameren

                PO Box 66881 Saint Louis, MO 63166-6881

              • Ameren

                501 Franklin St Moberly, MO 65270-3355

              • Ameren

                9823 Mackenzie Rd Affton, MO 63123-5424

              Location of This Business
              1901 Chouteau Ave, Saint Louis, MO 63103-3003
              BBB File Opened:
              8/30/1977
              Years in Business:
              102
              Business Started:
              11/21/1922
              Business Started Locally:
              11/21/1922
              Date of New Ownership:
              8/7/1977
              Business Incorporated:
              8/7/1995
              Accredited Since:
              8/30/1957
              Type of Entity:
              Corporation
              Alternate Business Name
              • Ameren Electric CO
              • Union Electric
              • AmerenUE
              • Illinois Power Co
              • C I P S
              • Central Illinois Public Service Co
              • Central Illinois Light Co
              • C I L C O
              • I P
              • U E
              • C I P S C O Investment Co
              • Ameren Energy Inc
              • Ameren Energy Resources Co
              • C I L C O R P Inc
              • AmerenIP
              • AmerenCIPS
              • AmerenCILCO
              • Amerenue Electric
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Gary Rainwater, CEO
              • Debbie Bailey, Manager
              • Frank Mertens, Manager of Customer Care
              Contact Information

              Principal

              • Mr. Gary Rainwater, CEO
              • Debbie Bailey, Manager

              Customer Contact

              • Frank Mertens, Manager of Customer Care
              Additional Contact Information

              Fax Numbers

              • (800) 449-0176
                Primary Fax
              • (314) 554-4535
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              200 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              On September 24th I was leaving my home and Ameren was knocking on people&#**;s door notifying them that they would be working up the street. They asked if I had any current issues and I said no. I left my home and when I came back I noticed that my microwave and oven weren&#**;t on. I went to check the breaker and flipped it and it still didn&#**;t come on. I called customer service and they told me I had to file a claim. I had to hire an H33343630**3038333835Hian to come out and fix it. Ameren has given me poor customer service and states they are not responsible and will not fix it.
              Read More
              Read 199 More Complaints

              Customer Reviews

              58 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brian M

              09/26/2024

              We had a storm that damaged the house on Sunday nite. The debris pulled down to the ground the main power line to the house. I called in an emergency service call to Ameren Monday morning. I have flickering lights, half power to freezers and refrigerators and the microwaves won't work. It is now Friday and they have still not come out to correct the situation.

              Ameren Response

              09/27/2024

              We encourage you to call us at ************ so that we can look into this further. For gas leaks or downed lines, call us 24/7 at ************.
              Read 57 More Customer Reviews

              Local BBB

              BBB Serving Greater Missouri & Southern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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