Business ProfileforClassic Aire Care

**Subject: Formal Complaint Regarding Service and Warranty Issue**Dear Better Business Bureau,I am writing to file a formal complaint against Classic Aire Care, located at ***********************************************, regarding a recent service issue and lack of response concerning the **** system at my home.**Details of the Complaint**:- **Service Date**: Jul 12, 2024 - **Service Provided**: ************ replacement and diagnosis of compressor failure. **Issues**:1. **Incorrect Diagnosis of Storm Damage**: The companys technician stated that the compressor failure was due to a lightning strike during a storm. However, no storm occurred in our area, and I did not report any such event when calling for service. The company seems to have used this as a reason to deny warranty coverage for the compressor. 2. **The condenser was originally installed at exact location and tech claimed the condenser is located in a very difficult-to-access location Despite this, they refuse to honor any potential warranty or take responsibility for the failure and their only solution was to recommend replacing the entire unit.3. **Lack of Response**: I have contacted the company via email to resolve this issue, but I have not received any response. This lack of communication is unacceptable and has left us with an unresolved problem.**Desired Resolution**:I request that Classic Aire Care reevaluate the situation and provide a fair solution, which should include either covering the compressor repair under warranty or offering a reasonable repair option instead of recommending an expensive system replacement. I also expect a prompt response to this ongoing issue.I appreciate the BBB's assistance in mediating this dispute to reach a resolution.Thank you for your time and consideration.Sincerely,