Business ProfileforBommarito Chevrolet Mazda Inc.

Last June I contact mazda to book me a recall service nearest my place which is mazda bommarito st ******. During the visit they let me wait for long hrs just to check the brake code if it needs replacement or not. I patiently wait cause they said they couldnt provide me a car. After waiting and waiting so decided to pull out the car and just to come back because i have work during that day. After I said that im gonna pull out *** car they immediately said the car was okay. Lol but okay yeah. When I arrived home I noticed a scratch in my car, hood area. And they left a tool inside the hood. I immediately contact them to look into it. All they said is to give me a call back. I tried calling them again the next day, same answer. 3rd, same answer. This is when i get mad. So after i get mad they booked me a schedule to look the scratch and to return the tool. During the 2nd scheduled visit i talk to service ******* (****) and said the scratch was not made by them. He said might hit by a stone. He also said that i called them for first visit about the scratch. Which is not true because I visit them for the recall. Also if my main concern during first visit is the scratch I couldve let them fix it. So since the service ******* doesnt listen, I approached the gen ******* (*****) to look at it and he said its not made by stone. And all he can do is to examine the recorded calls and videos made during service and give me a call back. I waited and they never call back. So i called him. He said they couldnt reach the phone calls recording and to track the video. And he needs to talk to his boss.