Business ProfileforBass Pro Shops

Name: Bass Pro Shops
Address: 2500 E Kearney St, Springfield, MO, 65803, USA
Telephone: (417) 873-5000

Hunting Gear

HeadquartersMulti Location Business

The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

Additional business information

Additional Info:

Consumers should take into consideration the company's size in relation to its complaint volume. BBB has determined that the complaints received against Bass Pro Shops are normal for its industry and the company has been responsive to all concerns brought to its attention.

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Contact Information

2500 E Kearney St

Springfield, MO 65803

Visit Website

(417) 873-5000

Business hours

8:00 AM - 9:00 PM

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Related Categories

Overview

Fishing and Hunting Gear and Accessories

Products & Services

Hunting Gear, Archery Equipment, Boat Dealers, Boat Supplies, Fishermen Supplies, Fishing Gear, Fishing Tackle Parts, Museum, Optical Equipment, Sport Fishing, Sporting Goods Retail, Sports, Sports and Recreation, Sportswear Manufacturer

Business Details

This is a multi-location business.

Headquarters

2500 E Kearney St, Springfield, MO 65803

BBB File Opened:

2/1/1984

Years in Business:

Business Started:

3/1/1973

Business Started Locally:

3/1/1973

Business Incorporated:

3/14/1973

Accredited Since:

2/1/1984

Type of Entity:

Corporation

Number of Employees:

3000

Alternate Business Name

Cabela's
American Sportsman Holdings Co.
Cabela's, LLC
Bass Pro Outdoor World LLC
Bass Pro Direct LLC

Hours of Operation

Primary

M:: 8:00 AM - 9:00 PM
T:: 8:00 AM - 9:00 PM
W:: 8:00 AM - 9:00 PM
Th:: 8:00 AM - 9:00 PM
F:: 8:00 AM - 9:00 PM
Sa:: 8:00 AM - 9:00 PM
Su:: 9:00 AM - 7:00 PM

Business Management

Johnny Morris, President
Trish Wolfe, Complaint Specialist
Katie Mitchell, Communications Coordinator
Tricia Cusic, Complaint Specialist

Contact Information

Principal

Johnny Morris, President

Customer Contact

Trish Wolfe, Complaint Specialist
Leslie Rice, Assistant Executive Director

Additional Contact Information

Phone Numbers

(636) 688-2500
Other Phone
(636) 949-2772
Other Phone

Website Addresses

Customer Complaints

269 Customer Complaints

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Most Recent Customer Complaint

11/07/2024

Complaint Type:: Sales and Advertising Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I placed an order for two camp stoves advertised at $16.98 but after I placed the order I was refunded and told that they made a mistake and I couldn&#**;t purchase the items at that price. I spoke to customer service and they offered me a refund and a $50 gift card but explained I had to order the items at the regular price. I believe they should honor the advertised price and sell the items to me for $16 each.

Read 268 More Complaints

Customer Reviews

140 Customer Reviews

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Most Recent Customer Review

JOSEPH G

11/04/2024

Visited Bass Pro in *******, ******* on 04NOV24. I was advised that when purchasing a firearm magazine that I was required to show ID to prove I was an ******* resident, which I am. I asked why they needed my ID and asked if it was state law. I was told verbatim, "Well, We get a lot of Illinois residents and they cant have over 15 round magazines so thats why we need to see ID". Magazines are not regulated interstate commerce. There is no age restrictions for purchasing magazines. We are in ******* where there are no requirements to purchase this whatsoever. Make it make sense. As an Indiana resident of adult age this is ridiculous. Its not the stores job to police state residents to make sure they're not from ********.

Bass Pro Shops Response

11/05/2024

We are very sorry to hear about this experience. A member of our team will be reaching out to you.

Read 139 More Customer Reviews

Local BBB

BBB Serving Greater Missouri & Southern Illinois

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