Business ProfileforAmerican Settlement Services

We used this company to help us cancel our timeshare. The good news, is the contract with the timeshare was cancelled, and we no longer are owners. The bad news is, during the presentation of services, lots of numbers were written down by the sales person, but he unfortunately, wrote down the incorrect numbers. When it came time to settle up, we were overcharged by this company. Had an opportunity to speak with the supervisor, who offered to pay for half of the honest error. If the error had not occurred, we probably would not have moved forward with the transaction, and because it was an error from the salesperson, I felt like the company should have done the right thing and paid for the error. If for no other reason except to increase good will with me and other clients. I would not recommend this company, as they do not stand behind the presentation given.

Thank you for sharing your experience with us, and we truly appreciate your feedback. We are pleased to hear that the cancellation of your timeshare contract was successful and that we were able to achieve the main goal of our service.However, we regret that there was a misunderstanding regarding the final costs and that this led to your dissatisfaction. While your process was completed in 2019, we wish you had brought these concerns to our attention at that time, as we always strive to resolve issues in a timely and fair manner. That said, we acknowledge that errors can happen, and we genuinely regret any inconvenience this may have caused.Our goal is to provide clear and transparent communication throughout the entire process. While we offered to cover half of the amount in an effort to reach a fair resolution back then, we understand that you feel this fell short of your expectations.We take feedback like yours seriously, and it will help us continue improving our services and the experience we provide for future clients. Should you wish to discuss this further, we remain open to a conversation to better understand your concerns.Thank you for giving us the opportunity to assist with your timeshare cancellation, and we hope for your understanding as we work to make improvements moving forward.