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            ComplaintsQuality Engineering & Construction

            Generators
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            Current Alerts For This Business

            Pattern of Complaint:

            According to information in BBB files, this company has a pattern of complaint alleging customer service issues, delivery issues, and refund issues.  Specifically, complaints allege consumers purchased Generac Generator. Complaints indicate once the product is ordered and the company took payment, items are delayed or never received. 

            Complaints further allege when consumers attempt to contact the business by phone to determine the status of their order, they are unable to speak with a Mr. Michael Muhammad; that they keep getting the runaround. Consumers report when messages are left, the business fails to return the call. Other complaints indicate email messages sent to the business seeking information on delivery status were also ignored. 

            Consumers requested refunds for the product that was never delivered; however, the company failed to honor those requests as well. 

            On May 14, BBB contacted the company seeking their voluntary cooperation in eliminating the pattern of complaint. 

            BBB will update this aspect of the Business Profile once additional information becomes available.

            Need to file a complaint?

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            File a Complaint

            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

            Showing all complaints

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            Complaint Status
            Complaint Type

            • Initial Complaint

              06/27/2024

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              On 08/14/23, the ************* M. B. Church, located at ******************************* issued a $10,984.95 to Quality Engineering Construction *** of *******, MS for a purchase and installation of a Generac generator. The check cleared our bank account on 08/15/23. After I continued to get the run around about the delivery and installation date, I sent them a Notice of Cancellation on 10/24/23, and requested a refund of our money. To date, we have not received our money.

            • Initial Complaint

              04/17/2024

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              On 12/6/23 ******* ******** Came to my home from Quality Engineering in Fayette Mississippi to go over details of my Generac installation and we signed a contract. I wrote him a check which he cashed immediately and as of present have not received my Generac unit. I have spoke with several people at this company even had my son to go with me to this business and see why they haven’t installed my unit since December of last year. I have been getting the run around from this company and I feel like this company has scammed me and now I want my money back. I just experienced recently a horrible storm that came through my area and I lost power for days and it would have been very helpful if I would have had my unit but every time I reach out to this company who Generac themselves referred me to they just keep giving me the run around and ignoring me.

            • Initial Complaint

              01/22/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              I purchased a Generac generator from quality engineering and construction. The generator has not worked in over a year. I keep having to follow up, and rarely get a return phone call or text message. The generator does not work. I have had to leave my home on multiple occasions due to electrical outage up to three days in freezing temperatures.During the summer, I lost all refrigerated/frozen food while out of town and a power outage occurred.The manager for quality engineering and construction has not returned. One phone call.While up a temporary generator, their truck broke the top of my septic tank. They have remained silent on that issue.

            • Initial Complaint

              09/11/2023

              Complaint Type:
              Order Issues
              Status:
              Unanswered
              I was quoted $11,696.53 for Generac by Quality Construction and Engineering LLC to be purchased and installed which included gas connection was purchased on 3/1/23. Work was completed approximately 6/20/23-6/22/23.My gas company (Herrington) explained to me that I would have to pay for my own gas connection and Quality Construction and Engineering LLC would have to reimburse me because they charged me in advance for the connection and did not complete the gas connection . QCE agreed that there would be a reimbursement/refunded of $1,863.69 from them in the form of a check, however I never received my check I've reached out to them several times and left voicemails they won't return my calls. I communicated with ******** and ***** from Quality Construction & Engineering LLC.

            Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Contact Information

            Fayette, MS 39069-4008

            Visit Website
            (855) 876-9370

            Customer Complaints Summary

            4 total complaints in the last 3 years.

            3 complaints closed in the last 12 months.