Business ProfileforForestry Suppliers Inc.

I ordered a dibble from Forestry Suppliers for my wife’s birthday. On the website the dibble looks like it is painted orange but when we opened it there were many nicks, chips, and spots where the coating had flaked or peeled off. I contacted their customer service and was told that the damage was normal and it would lose paint as soon as we used it anyways. I told them this was unacceptable because a new item should indeed look new, and then it is on us to put wear and tear on it. I asked for a $20 partial credit back or for an exchange. They offered $10 or an exchange at our expense for shipping. I refused and they upped the offer to $10 credit back and then $10 dollar store credit on a future item as if I would ever purchase from them again. Again I refused and let them know I would be taking $10 back on my card and would be posting reviews. They then came back offering to send a shipping label for a full refund but told me all their other ones are similarly marked/damaged so there was no suitable replacement. I have honestly never been through such a stupid customer service process. If the website warned of nicks and chips in the paint then yeah sure, but to treat me like I was crazy for expecting a new looking item has just been laughable. Can you imagine ordering a new pair of shoes and they show up with scuffs on them and then customer service tells you that you would scuff them when you wear them so the scuffs are normal? Comon. There are lots of other companies that sell these types of tools. Look elsewhere before you buy anything from Forestry Suppliers.