ComplaintsforBridger Steel Inc

• Initial Complaint

  08/11/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Canceled a material order for a full refund of money. Have not received funds since June 7 2022. Limited response from bridger steel, and no money refunded as of 08/11/22. Money not refunded over ***** dollars

• Initial Complaint

  08/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order on February 2, 2022 for $4021 for steel siding from Bridger Steel, and was told product would have a ***** week lead time. On April 21st I was told there was no updates yet on my order, but I would be told as soon as one was available. On June 21st, I started to ask for a clearer update on when my order would be delivered, and after 10 days or so I finally received a call from the sales rep. I was told the material to make my ordered had not even been ordered, and that it could be another 12 weeks or mores beyond that. I was also told it was probably better to find another supplier for my project and to cancel the order for a refund. This was siding for my primary residence that had already sat unprotected for 5 months, and onJuly 11th, 2022 I cancelled my order expecting a refund to be made within a reasonable timeframe. Over 4 weeks later I am still receiving emails from Accounts Receivable at Bridger Steel that there is no schedule for my refund yet. They are holding my money despite having a confirmed cancelled order and clear communication that a refund would be made.

  Business response

  08/31/2022

  Bridger Steel has refunded the money that was owed to ************************* on August 19, 2022.  We are hoping that he has responded to you to let you know that the issue has been resolved.

  Thank you

  Customer response

  09/02/2022

  Hello,
  I filed complaints with the ****** Attorney General and the ******* *********************** on August 14th.  I received a call on August 18th from Bridger Steel that they would be issuing my refund that day, and on August 19th the funds were in my account.  I also received a call that day from the ******* Office of the ************************ of ******** Protection).  They had been in contact with Bridger Steel regarding my complaint and wanted to ensure that the refund had been processed.  The resolution to this complaint was my desired outcome and the complaint can be closed.
  
  Thanks
  ***
  

  
  

• Initial Complaint

  08/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an order with Bridger Steel in ********, ** on April 12, 2022 totaling $3,598.20 which was to be available for pick up in Mid-July. They required a 100% deposit on April 12, 2022.In July, I contacted Bridger Steel via email and stopped into their business location in Billings, MT attempting to pick up my order as promised.I was told they could not fill my order in July and could not give me a date when the order might be available. They voluntarily cancelled the order 2 weeks ago and now in an email are telling me they can not provide a date when I will receive my refund.I had to purchase the order at another company in July which was available and picked ** in only 3 days.I believe that Bridger Steel is essentially running a ponzi scheme with customer deposits due to a very poor financial position

• Initial Complaint

  07/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  01-20-22 Phone Order **********: Bridger Steel Order# O-******, $2,199.32. Order for various steel. Estimated completion date of 6-3-22. 1-2-22 payment applied by Bridger Steel **************************** #CDEP-34176 for $2,199.32. Cleared banking institution on 1-20-22. Sales Rep: ********************** Order cancel confirmation on 7-6-22. 02-17-2022 Phone Order **********: Bridger Steel Order# O-******, $6,597.80. Order for S-5 snow guards. Estimated completion date of 3-8-22. 2-17-22 payment applied by Bridger Steel **************************** #CDEP-34176 for $6,598.80. Cleared banking institution 2-18-22. Sales Rep: ********************** Order confirmed cancelled on 7-14-22.Bridger Steel required payment in full for my orders. Within 24 hours of purchasing Bridger steel had funding for both orders. They never met the estimated completion dates, and per emails with customer service rep the materials were never received, even months after the estimated completion date. With them never receiving the materials, the funds should be available. As of 7-27-22 I have not received a refund or any notifications on estimated refund dates. I have a voicemail and email from ******************* Corporate Credit Manager *************************** ********** stating refund dates are unknown. I gave them banking information on 7-8-22. Bridger Steel does not have a refund policy for canceled orders listed on their website or contract. Per ************************ website: Telephone Order Merchandise Rule: Refunds: the seller has to give you a refund within 7 working days after the order is order is cancelled. 7-6-22 was the cancellation for the snow guards and 7-14-22 was cancellation for steel.I had to use another local vendor; ************************, giving them the same material requested as with Bridger Steel, all materials from ************************ we received in less than two weeks to include S-5 snow guards. I have all digital copies of emails, voicemails, contracts, and phone calls.

  Business response

  08/08/2022

  Bridger Steel has authorized a refund to ******************** and it was accepted on August 5, 2022.

  Bridger Steel would like to apologize for any misunderstandings that were between ******************** and Bridger Steel.

  Thank you.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We placed two separate orders, one in February 2022 and one in April 2022, we were given an ETA at that time that came and went, we were told there was no longer an ETA and no estimate on when or if our product would be available and delivered, product was required to be paid in full at time of ordering to lock in the price, over $16k. Payment in full was taken and product was never delivered. Months ago Bridger Steel was contacted by myself and the orders were canceled, I was told cancelation would be done and refund would be issued and an email confirmation would be received. This never happened. Several calls were made for follow up and no information was provided. ********* began providing information that there was no status or eta on refunds and it was unclear when this would happen, also unable to confirm if refund would be processed and received. We have heard that the company has no funds and is going under, this company is still advertising and taking money from consumers for products they have not delivered to current customers and is not issuing refunds for canceled orders. This is fraudulent business practice. We have no other recourse than to consult an attorney to obtain a refund on product that was never received.

  Business response

  09/14/2022

  Hello,

  Bridger Steel transferred funds to ******************* on Monday, September 12,2022.  Sorry for the inconvenience this has caused.

  Thank you,

  *************************

  Customer response

  09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for metal siding with Bridger Steel for $9,835.88 on December, 29th 2021. The sales rep suggested my order would be fabricated, and delivered within 6-8 weeks. I followed up accordingly in late February after receiving no communication from Bridger, and was told the order would take another **** weeks due to a delay on their end. After following up again in mid April I was told the order had not been processed yet, and Bridger had not gathered the materials to begin fabrication. I subsequently cancelled the order on April 28th, and was told I'd be refunded in full within 30 days. I received an email roughly 30 days later saying the refund had not been approved or processed due to "setbacks" with the company, and I should expect my refund "closer to the end of June." I followed up to explain that's unacceptable, and was told my refund was under review, but would require "approval" from the *** before it could be processed. I've called and spoken with Bridger reps several times since then, and have not received follow up to process my refund. This is apparently still awaiting approval from the ***. I left the *** a direct voicemail demanding follow up and my refund, and have not heard back from Bridger. I left another message, and sent a direct email today demanding my refund is processed immediately given it's been nearly 3 months since the order was cancelled, and over 6.5 months since my money was taken by Bridger with no action.

  Business response

  08/02/2022

  Bridger Steel has been in contact with ********************* on July 26th and have confirmed his bank account & routing numbers so his refund could be processed.  The refund was finalized on August 1st for the entire amount that was owed.

  We would like to thank ************** for his patience on this matter.

  Customer response

  08/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In October 2021, we placed an order with Bridger Steel for $15,730.29. The estimate for product availability / delivery was ~12 weeks, which meant we were expecting to receive our order in mid-January 2022. We checked in with Bridger Steel every few weeks from January - May. All updates promised that procurement was just a little delayed, but imminent. However, when we reached out the first week of June (when a rep had told us their most recent shipment would be available), a sales representative called and said we'd be better off requesting a refund than waiting on the product. Our small DADU construction project at that point had been on hold for months, awaiting siding and slowly degrading in the winter weather. We requested a refund on June 6, at which point Bridger Steel told us it would be 3-4 weeks before they could get our money back to us. This in and of itself felt like a ridiculous amount of time for them to continue holding our money (7+ months at that point), so we escalated the issue to their Accounts Receivable team on June 7. While they have responded to our emails, they refuse to give us an estimate on timing for our refund and our small family project (my husband is building this structure himself) continues to be at risk because of Bridger Steel's poor communication, false promises and now, holding our money without delivering services or product. We need the money from Bridger Steel in order to afford a replacement product, so our project continues to be on hold. It has now been 5 weeks since their estimate of '3-4 weeks' for a refund and 8+ months that they have kept us waiting on a product. Company / Client Name: *********************** Order # O-****** Job Name: *********************** ************ Siding Project Rev4

• Initial Complaint

  06/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  As previous good customer, We ordered about $8k worth of metal siding in December. They required it to be paid in full prior to ordering- so check was cashed by them of ours. Zero attempt was made to contact us/ last week we needed the metal called and stopped by the helena ****** to pick metal up and were told it had not been ordered and wasnt going to be. They have lost funding and so they werent going to be able to give us our $8k or the metal. Is this not fraud?

  Business response

  06/28/2022

  CFO contacted customer on June ******* to gather information to refund the order that was cancelled.  After receiving the banking information from the customer, ******************** initiated the *** for the payment of $7,085.50 back to the customer on 6/17/2022.

   

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