Business ProfileforWindow World of Raleigh

On 8/26/21, we signed a contract with Window World for a dark brown craftsman style door, and a storm door with dark brown trim. Approximately mid Jan. 2022, I contacted Window World to see if our items had came in. I was told that the manufacture had made some type of mistake and that Window World would put in a rush order for us another door, and that we would be contacted when the door came in. The door finally arrived in Mar. 2022. It was scheduled to be installed on 3/21/22. The installer unwrapped the door and it was not the color that we had ordered. The installer called the Sales Rep. and told him that the color was wrong and the Rep. ***** **** then asked the Installer if the color was on the contract and the Installer told him no. My husband and I went to Window World that afternoon and spoke with the Plant manager ****** also, ***** **** regarding the color of the door. Both of them said that I ordered the light brown door and I disagreed with both of them and told them they were wrong. ****** stated that in order for us to get the color that we wanted we had to pay an additional $600 because the price of the door had increased. We should not have to pay any additional money because of a mistake that was made on there end. I 'm not sure whether it was the Sales Rep. or the Manufacture but I know what I wanted. On 7/8/22, Window World came to install our storm door for the 3rd time and it did not fit. Once again my husband and I went to Window World. The receptionist told us that ****** was out of town but she would leave him a message regarding the storm door. and he would contact us. On 7/20/22, my husband and I went back to Window World again, I showed ****** the contract and he asked if he could make a copy. ****** said he would get back with us after he did some investigating. We called on 7/ 27/22, and was told he would call us back. We are still waiting for the phone call. We would like our $600 refunded.