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          Carolina Ductmasters, Inc has 1 locations, listed below.

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            Business ProfileCarolina Ductmasters, Inc

            Duct Cleaning
            BBB accredited business

            Contact Information

            21 Business Park Cir

            Arden, NC 28704-8587

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            (828) 654-7633

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

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            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 5/15/1998

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            21 Business Park Cir, Arden, NC 28704-8587
            BBB File Opened:
            8/13/1997
            Years in Business:
            27
            Business Started:
            8/11/1997
            Business Started Locally:
            8/11/1997
            Accredited Since:
            5/15/1998
            Number of Employees:
            15
            Alternate Business Name
            • DuctMasters, Inc.
            Business Management
            • Mr. Marshall Adams, Manager
            Contact Information

            Principal

            • Mr. Marshall Adams, Manager

            Customer Contact

            • Mr. Marshall Adams, Manager
            Additional Contact Information

            Fax Numbers

            • (828) 654-7072
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Cleaning your air ducts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            09/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This is a long review because I want people to truly understand why.I would NOT recommend Carolina Ductmasters. They don't care about your safety and will not properly inspect your fireplace. You will put your family and investment in danger if you hire them.They are nice on the phone, but they are not willing to hold themselves accountable for their dangerous practices/mistakes.They were recommended from **** and I hired them in spring 2022 for an in depth inspection due to planned home purchase. I wanted to make sure the fireplace was safe and void of any hazards. I paid $650 for air duct cleaning and fireplace cleaning and inspection. They assured me this is what they do and the inspector will indicate if the fireplace has any issues. The report stated no hazards or issues. I began using the fireplace in winter 2023. I burned about 1/4 of half a cord of hardwood during that time and noticed smoke stains developing at the ceiling seam from behind the fireplace wall... Indicating an issue. After months (Feb-June 2024) of trying to get a resolve from their manager ****** and ************************ on why this issue wasn't caught or mentioned for my initial safety inspection, I was basically brushed off. They were no shows for scheduled investigations and then tried coming to my home unscheduled on a Saturday. I was forced to send them away because I was leaving for an engagement and they didn't schedule a date/time.To date the ** tells me they are all booked up and I would have to wait until they are free. But yet they seemed to have open schedules whenever they wanted me to pay for a yearly inspection. I had to hire a different company to inspect my fireplace and they immediately found the safety hazard, showed me, and told me the fireplace is not safe and I'm lucky my house didn't catch fire. Carolina Ductmasters is essentially costing me thousands of dollars to replace.If you value your lives, choose a different company to properly inspect your fireplace.
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            Read 4 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Paul B

            10/01/2023

            On July 25, 2023, Ductmasters, Inc. came out to clean the dryer vent in my home, for which I was charged $150.00. We continued to have problems with the dryer getting the clothes completely dry so my wife called out an appliance repairman to see what was wrong with the dryer. ******** Appliance Parts and Service came out on August 28, 2023, but couldn't find anything wrong with the dryer itself. After determining there was no air flow, he blew out the vent and found that my dryer vent was still loaded with dryer lent. After cleaning the vent, the dryer works fine. I filed a complaint with Ductmasters via email on September 6, sending a picture as evidence of the lent on the grass outside my home that had been left in the vent. Ductmasters never replied to my email. except to confirm that they had received it. Finally, on September 14, I emailed them again to request my reimbursement, to which Ductmasters offered to reimburse 1/2 of the $150 I had paid. That is not acceptable. The amount of lent still in the vent was substantial. I told *********** I wanted a full reimbursement since they had not completely done the work for which I had paid them and failed to resolve the problem with the dryer. I have not heard from them since that last communication. I gave their service one star, but they don't deserve that. In my opinion, their business is nothing more than a scam.

            Carolina Ductmasters, Inc Response

            10/09/2023

            The gentleman waited 45 days to call and complain.  We always give a 30 day guarantee with all the work.  If there was a problem he should have called back within 30 days.  I don't know what was wrong since we always check dryer for air flow before we leave.  We have been in business for over 26 years. If we were a scam we would not have over ****** customers.  If he would have called we would have been glad to go back out at no charge to him.  I offered him ***** to be nice but since he thinks we are a scam I with draw the option and will put his letter in the proper hands.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

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            BBB Reports On

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