Business ProfileforPrecision Tune Auto Care

(This was at the ******* location on *********/**********) We regularly get our family's 3 vehicles serviced/inspected here. After my son's most recent oil ************* rotation, we started noticing oil spots in the driveway & the oil looked low. Also realized his lug nuts were super tight & in the event of a flat, he might not be able to get them off (and he's a strong kid). We, as adults, struggled to get them loose with the tire iron. My son went back to the store and called his father to explain what was going on. The call got a little heated as the tech said there was NO WAY the lug nuts were too tight. After the call, my son apologized & the tech just said, "yeah, whatever."They took his car back to check it out, found that drain pan washer was cracked (likely from overtightening). They replaced it & refilled the car with oil. They also found that the lug nuts WERE overtightened per the specs. Those were loosened. When my son went to leave, he thanked them and was told "good luck." I asked if it was said in a nice way (& demonstrated), he said no. He felt it was more of a threat & was a little worried about what they had done to the car. (We did check it. While I can't see into the drain pan, it is full of oil and is not leaking.)While I appreciate that they rectified the issues, I was a little taken back by the way they spoke to my son, who is just a teenager. None of the issues were his fault, nor was whatever was said on the phone between his father & the tech. Guess times have changed & you now have businesses arguing with the customer instead of the customer is always right philosophy. I mean why argue because that was the only place we had the car so who else did it. Not like we went under there & tightened them more after it was done. Please beware of this Precision Tune. We will not be taking any of our vehicles back to Precision Tune. Better off taking your vehicles to the dealership or someone you can trust.

H*** ********. We are so sorry to hear about this. We have passed this on to our district manager team so they can address this issue at the store level on our end. We are sorry that your family had to deal with both the issues with your son's vehicle and the poor attitude your family received when trying to rectify the situation. If you'd like to discuss this further, please don't hesitate to reach out to us at *****************-227-8863 or *******************************