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Find a Location

Leith AutoPark of Cary has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Leith AutoPark of Cary

      600 Auto Park Blvd Cary, NC 27511-6022

    • Leith AutoPark of Cary

      5500 Capital Blvd Raleigh, NC 27616-2930

    Business ProfileforLeith AutoPark of Cary

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Leith AutoPark of Cary has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Leith AutoPark of Cary

        600 Auto Park Blvd Cary, NC 27511-6022

      • Leith AutoPark of Cary

        5500 Capital Blvd Raleigh, NC 27616-2930

      Location of This Business
      600 Auto Park Blvd, Cary, NC 27511-6022
      BBB File Opened:
      1/1/1972
      Years in Business:
      90
      Business Started:
      7/1/1934
      Date of New Ownership:
      1/1/2000
      Business Management
      • Mr. Wes Smith, General Manager
      • Mr. Terry Murdoch, Service Manager
      Contact Information

      Principal

      • Mr. Terry Murdoch, Service Manager

      Customer Contact

      • Mr. Wes Smith, General Manager
      • Mr. Terry Murdoch, Service Manager
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

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      File a Complaint

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pat W

      1 star

      01/20/2024

      I brought my vehicle in for a calibration of the electronics in the dash. I had a quote for the calibration and I had asked if it was just the calibration or if it was anything else that was included in the quote. "No, sir. *** quote is just for the calibration and nothing more, though there will be taxes and shop fees on the final invoice." Fine. No big deal. Everyone charges taxes/shop fees.Unfortunately, I came back to a vehicle that hadn't been calibrated and I had the joy of being told I had to pay for an unnecessary wheel alignment for my vehicle because the electronics being configured needed it. I normally work with another garage in the area and they had told me ahead of time that they would want me to pay for an alignment, but that it was completely unnecessary. I told them I didn't want the alignment done and they told me that they had already performed it and I had to pay for it, even though the calibration failed and I had been told that it there was nothing else in the quote but the calibration. Conveniently, there was no manager to talk to at any point in the day.After I paid the ****** note/invoice to get my Audi out of their hands, I went to air up my tires after leaving because my wheels were making a bit of chirp when I turned the steering wheel to one end or the other. Turns out, not a single tire had pressure even close to the correct PSI according to the door placard. So not only did I get jobbed, but they couldn't even bother to air up my tires before providing me an alignment I didn't want, didn't need, and was told I wouldn't have.No way I'll ever go back for any reason.

      Leith AutoPark of Cary Response

      01/22/2024

      I am sorry to here about your experience. It sounds like the advisor may have not been clear about the car needing an alignment. The alignment is a requirement from Audi to perform the calibration. Unfortunately with aftermarket wheels and suspension we couldn't perform the calibration, in the time we had with the car. As for the tire pressures the door placard states the recommended pressure for full weight [5 passengers+luggage]. Which also can change if the tire size has been changed from the factory size.

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