ComplaintsforTake 5 Oil Change

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a 2019 Porsche Cayenne SUV, had an oil changed on yesterday evening.. two guys was working on my car for about an hour on the engine part. Upon request they asked me to press on the gas @ 50 mph( never experienced that before, also I had to remind them to put water for the windshield wiper... I headed home. About 40 minutes later the check engine light came on, my dashboard read VERY LOW OIL, my car was jerking and wouldn't go pass 15 mph. Running horrible and making all kind of noises.. I drove it to another bodyshop immediately.. I tried calling Take 5 on yesterday they were closed, I've been emailing Take 5., I'll call today to get some help., I'm so stressed about this..

  Business response

  11/08/2024

  Good afternoon, 

  I see that you have filed a claim with Take 5 on 11/2/2024 and sent over documentation to add to your claim. This claim is still going through the claims team to get assigned once the information they have has been reviewed. It typically takes 5-7 business days from the date of filing a claim for the *** to get assigned. Once the *** does get assigned, they will reach out via email introducing themselves. They will be your main point of contact throughout the duration of the claim. Please reach out to our **************** team if there is anything else we can help you with during that time. 

  Thank you, 

• Initial Complaint

  11/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Okay, here goes, went in for a typical oil change and service at a local Take 5 Oil Change on 10/21/24. Everything seemed to be cool. The workers seemed nice and I never thought I would have any problems, being that I've used Take 5 quite a few times over the years, and had even be to this exact location years before, with another vehicle. Before the workers were even done, my girlfriend and I were already offering the 2 guys a tip through Cash App, because we did not have much cash on us. The one guy on the register declined, so we ended up only giving them $5, cash, in the ********'s, where things get funny, we started the car, pulled out of the pit after telling the workers thanks, and began to drive off. As I turned onto the HWY, my car jerked and had issues accelerating and seemed to be hesitating to get up to speed, but it only lasted for like 2-3 seconds, so I didn't think to much of it. Made it home without anymore issues, I believe. We went inside for a few minutes and then my girlfriend had to leave to go somewhere. Well, when she tried to start the car and leave, it turned over, cranked for a second, then stalled. She came back inside to tell me and I went back out to crank the car as well, same thing. So, now I realize there's some kind of issue.I was heated because I paid a lot, tipped, and because of other things going on in my life. My girlfriend ended up calling and going back to the store with my grandparents to sort things out. They met with the manager **** who acted like he cared, but never really did much. Our car would crank sometimes and stall sometimes and had throttle body issues, due to the air filter not being installed correctly (which is something he should have easily spotted), I also had parts missing that I'm not 100% sure is because of them, and to top it off the oil plug wasn't even installed correctly and so oil has been leaking this entire time. I'm looking for a full refund and more, and I highly do not recommend going there.

  Business response

  11/06/2024

  Hello, 

  I want to start off by apologizing for your recent experience with Take5. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days with the next steps. If you have any questions or concerns, please reach out to our **************** team at ************. Claim Number: T5C-023485.

  Thank you. 

  Customer response

  11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  10/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Around June of 2024, I went to take 5 oil change in ******, *********. My 1st time there. I had a coupon for $20-$25 off the original price. They never changed my air nor oil filters, did not fill up nor put the correct oil in my vehicle, or anything they was supposed to do. After leaving the business, my vehicle began running very weird, puffing out smoke, leaking oil, cutting off in the middle of the road, and etc. They charged me for things they did not do right nor correctly.

  Business response

  11/06/2024

  Good morning,

  I apologize for the service issue you are dealing with after going to Take 5. We can start a claim for you regarding the visit and would just need a few pieces of information. If you could please provide email your VIN number along with the description you just provided in this complaint to ****************************************** , we can start get that going for you. 

  Thank you. 

  Customer response

  11/09/2024

   
  I am rejecting this response because:
  They took down my email and still keeps in contact promoting coupons. I blame the manager that day

  Business response

  11/12/2024

  Good morning,

  I will need your VIN to be able to file a claim for the request you are making. If you could email me the vin at ****************************************** and put your BBB complaint number as the title of the email, I can create a claim and email you back with all of the information you need. 

  Thank you, 

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son took his car to TAKE 5 oil change and they drained the TRANSMISSION fluid instead of the oil and did not tell him. They falsified the documentation and let him drive off. Consequently, he was stranded in the middle of a busy *************** and it ruined his transmission. This has resulted in a significant financial burden (approx. $12000 so far) as well as stress, aggravation, and an accelerated depreciated value of my automobile. I have reached out to the company several times and by several methods and have gotten no response. They appear to be avoiding me.

  Business response

  11/05/2024

  Good morning,

  I do apologize about the delayed response to your BBB complaint. I see that you are working with our Fleet Response team on your claim. They will be your main point of contact and will address all of the questions and concerns you have regarding the service failure.

  Thank you. 

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got an oil change and they never put oil in the car. I went back a month later. They admitted to the mistake then added oil. Im seeking a refund, one was never provided.

  Business response

  10/29/2024

  Hello *** *********, 

  Your claim is now with our Fleet Response team. They are the third party that assists with all of our claims. Fleet Response will have a dedicated representative to assist with your claim from beginning to end. If they have not reached out to you, I will list below the information you need to reach out to them. I will list below their information so you can contact. If you are looking to continue along the claims process because the vehicle needs repairs, you will need to speak with them. If it is a matter of just wanting a refund and closing the claim on the issue, please let me know. 

  *********************

  Case Number: 1469923

  Customer response

  10/30/2024

   
  I am rejecting this response because:
  I have reached out to fleet response and they have not responded. I am seeking a refund as I have paid for a service that I did not receive. 

  Business response

  11/02/2024

  Good evening,

  I see notes that the Fleet Response team has been trying to reach you and they were able to on 10/23/2024 to try and explain the next steps. They are currently needing a diagnostic to move forward. If you are requesting a refund of the Take 5 service and close the claim to no longer investigate the repair that may it may need, I will check if that is a possibility. I want to make clear that if we do a refund of the service, that means the claim will be closed and can not be reopen for the same issue. If you want to to continue with the claim, we would need the diagnostic and if it gets approved, the refund will come along with that claim. Please just let me know how you would like to proceed. 

  Thank you. 

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We got an oil change in June of 2024. We noticed an oil stain on our driveway after I received this oil change. We realized it wasn't my husbands truck after looking his truck over since the oil stain was in his spot. Since I also park in his spot, we looked under my truck and realized it was my truck leaking oil like crazy. We immediately got a pressure wash company to attempt to remove the stain. After he tried for 4 hours, he had to stop because the oil wasn't lifting and a white ring formed around the stain so he had to stop. The driveway is permanently damaged in 2 areas so now we have to get it replaced due to additional pressure wash attempts will worsen the problem. We are out of compliance with our HOA. We got a claim #******* from their 3rd party company and were reimbursed for the expenses incurred but Take 5 Oil declined to replace our driveway. We are now going to take them to small claims court and need the contact info for the legal representative who will be representing them in court as I need to add their name to the paperwork to be served. We will also be serving their Corporate address but we need an actual persons information as they need to be in court as the representative. Please help.

  Business response

  10/29/2024

  Good afternoon,

  You can contact our legal team at **************************************.

  Thank you, 

  Customer response

  10/30/2024

   
  I am rejecting this response because:
  I have already been given this generic email. I have emailed and emailed and emailed and no response. I am suing the location. If you don't respond with the contact who will be served, I will have my lawyer reach out.

  Business response

  11/02/2024

  Good evening,

  The information to our legal team has already been provided for your legal counsel to reach out. 

  Thank you, 

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My step daughter took her car into Take 5 for an oil change the afternoon of 10/13/24 During the oil change the company broke the oil pan through excessive torque, cracking it and are now refusing to pay for the damage they inflicted.The estimated cost of the repair is $3,000. Once the estimate was received, they called to deny responsibility and erroneously asserted an oil change had not occurred for over ****** miles and this was the cause of the issue. We have data showing otherwise. Since this time they have failed to respond to our last four calls and have failed to produce in writing an explanation of what happened and why they are denying the repair.

  Business response

  10/29/2024

  Good afternoon,

  I apologize for the issue you are dealing with. I do see that you have been working with our Fleet Response team and they are waiting to review the information that you sent over to them to support your claim. They will be reaching out to you again once they have done so and update you on the claim. 

  Thank you, 

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went for an oil change on September 22, 2024. I paid $95.01 for an oil change and to have my fluids topped off. I just learned today, October ******* that they did not do an oil change. My brother is a professional mechanic and he changed my brakes today. He checked my brake fluid and it was black. I had no coolant in my car. He then checked my oil and oil filter and asked why I didnt get an oil change yet. I showed him my oil change sticker and he showed me that my oil and oil filter have not been changed. I have not drove my car since that date due to no brakes (I just bought the car a few days before I got an oil change so I know that I did not dirty up the oil or filter myself already. I would like to be reimbursed. I was scammed out of my money by Take 5. I paid almost $100 for just a sticker on my windshield and did not receive the service I paid for.

  Business response

  10/29/2024

  Hello,

  I want to start off by apologizing for your recent experience with Take5 and thank you for your BBB complaint. The experience you had is not what we want to exemplify as a company. If you could please provide me with the *** of your car, I can look up that invoice and start a claim for you. 

  Thank you, 

  Customer response

  10/30/2024

  My VIN number is *****************. It is a 2010 black ***** Traverse. 

  Customer response

  10/30/2024

   
  I am rejecting this response because:
  
  My VIN number is *****************. It is a 2010 black ***** Traverse.
  

  Business response

  11/02/2024

  Good evening,

  I have put in the refund claim for you and that will be issued to you via check to the mailing address you provided through the BBB at ************************************************. I do apologize about again about the service and hope that this can clear things up a little bit. 

  Thank you. 

  Customer response

  11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  10/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 10/05/2024, I took my vehicle into Take 5 on ********* in ********** for a routine oil change. Hurricane ****** came through that Wednesday/Thursday, and when I went to leave my house that following Sunday, 10/13/2024, almost all of the oil had leaked out of my car. I called that location and *****, the manager submitted a claim for me. Since then, I have been taking my car back every morning for top offs as it leaks about a quart of oil in a 24 hour period. I have also been reaching out to the Fleet Response team for almost 2 weeks. They told me to take my vehicle to a shop to have it diagnosed, which I did, and my car is still sitting there with nothing being done as the Fleet Response team stated that they submitted the info to the client and are awaiting a liability determination. I've reached out to Take 5 customer service and was told to wait another 24 hours, even though I do not have my car and am now on the hook to the shop for the diagnostic service (if they do not pay). For whoever is going to respond to me, the claim # is *******.

  Business response

  10/29/2024

  Hello Ms. **************** do apologize with the communication with the Fleet Response team. I have left them a note regarding your claim and how you are trying to get in contact with them. I have listed the contact information you need just in case you do not have it. 

  ******* ***** - *****************************************************

  *********************

  Customer response

  10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I received a call from ******* and she advised that they are paying the claim.
  
  Thank you. 
  

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The customer service here was great. The tech was nice and we even met the Manager, who helped worked on my car and thats where the good things really end. A few days later my car made some funny noises and I had a feeling I should take it into the dealership, where I normally get oil changes, to discover that the ******* drain plug for my engine was replaced with an aftermarket that did not fit. Causing copious amounts of oil spilled out into my engine and every where else. So much so that if I had not taken it into the dealership my engine would have seized, destroying my car. Over someone being lazy and not checking to see if they grabbed the correct drain plug. Also in an effort to upsell me and show me the engine filter that needed to be replaced. The tech managed to snap off the tabs and break the door off the box that houses my filter. Rather than saying anything or trying to fix it/ offer to replace it, my filter was just thrown back in where it rattled around, got damaged and now needs to be replaced. After this entire ordeal, it is going to cost me $417 to have all of these things fixed and addressed at the dealership.

  Business response

  10/24/2024

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and thank you for your email submission. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days with the next steps. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-021422.

  Thank you, 

  Customer response

  10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩