ComplaintsforTake 5 Oil Change

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a customer of ********************** for several years in the last year at location ********************************** The performance and customer service has taken a Bad **********************. Which leads to my complaint on this location and location of *****************************************. Usually when I get a oil change the rep. remind me that I need extra oil and that had not happen the last two visits; which indicated my car it was time for an oil change. Myself and my witness know that the correct amount of oil couldn't have been entered, also oil plate cover was missing. At the location in **************** 9/14/21, they up charged me for a air filter, they did not put additional oil in and did not top off my fuels. I complained and never received a response from manager. I returned to ******** location 10/5/21 after my car indicated another oil change(9/30/21) because they initiated the first issue in service. a member **** added oil to car and notified me that none of my fluids had been topped off, stated that manager **** would contact me back and I never heard from anyone. I have left several voice messages to Take 5 Oil Change corporate( ******************************************* tel************** ) over 1month time span and no one has gotten back to me. I spent over $150.00 in expenses for incomplete jobs. Also, My oil plate cover was missing in which would be another expense to myself. I'm looking for help to resolve this issue and bringing forth awareness so customers don't continue to experience neglects of service.

  Business response

  11/06/2024

  Hello, 
  I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.
  
  Thank you.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Corporate Take 5 Oil Change Company,Regarding Consumer Compliant: Manager **** MToday at approximately 11:15 am on November 21, 2021 at Take 5 Oil Change #**** at ********************************************************. I simply pulled up as I normally would to this location to get my oil change using my 25% discount as an Uber and Lyft driver. I had my decal on display in my car, and upon arrival **** was unfriendly and spoke to me in a disrespectful tone: I dont trust the decal that you have in your window. He then commanded me to Open up my app for the ride share. Compliant with his directives, I began to open up my Lyft and Uber apps in which he continued with making antagonizing comments that people are trying to manipulate the system, to get discounts.I stayed Quiet in my car, but I observe his comments. I said just a moment pleaseIll open it for you. When I went to open up the app, he continued with get your paper upyour a poor-ass ******, in which then I got out of my car and asked him to repeat what he saidAngered by his words, I didnt feel completely uncomfortable with the servicemen being underneath my car, but technicians had already started the changing the oil. I told him I would like to speak with a manager, and he laughed and smirked and said I am the manager! I said OK then whats your name and he told me ***********************. I then returned the comments sir its not a problem about the ride-share app if the price is $100 its no problemJust finished up my car and let me leave. He **** then proceeded to say I dont need your money. get the f*** off my property get your poor a** out of here. I then Didnt know what else to do, but to back my car out and leave with an unfinished. There may be damage is underneath my car or ***** or Scheels to the oil on the engine and that were not closed. The manager laughed and humiliated me and told me to get the f*** off the property and get my paper up.

  Business response

  12/07/2021

  I have escalated this case to the district manager and shop manager of shop #** in ****** ***** for a response to this case.

   

  I will provide an update once the shop responds.

   

  Thank you

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩