Customer ReviewsforAirtron Heating & Air

Our home is less than a year old. Our air conditioning went out right after 4th of July. I changed all the filters etc. and nothing changed so I called Airtron and spoke to *** and she said that the soonest they could come out was July 18th. Not great response time but its the hottest month of the year so I get that they are busy. I booked that date. *** called me back to confirm my email address and phone number. I missed the first call and she left a message so I called her back and confirmed. She said the tech would be out on the 18th between 12-5 so make sure someone is home. I took off work to be there4:45 rolls around and no one has shown up yet. I called AirTron to see if the tech was running late, etc. it happens. They told me I was not even on their schedule. I tried to be as calm and respectful as possible. The best answer they could give me was maybe it was a glitch in our system. So instead of taking any responsibility for it, they said we can reschedule you but the earliest we have is July 30th. That is absolutely not acceptable. Your company made a mistake and I just move back to the bottom of the list? After several minutes of trying to reason with this person, she put me on hold and said she could get me in on the 24th. It was a pathetic attempt but it was still better than the 30th. The tech actually showed up this time and problem solved the issue relatively quickly. He said he needed to order a part and when it came in they would call me and send someone out to install it. I called last Friday to see if there was anyway they could remedy the issue and try to put a rush order on the product, she said that there was no way to rush it. I asked her if someone could call me back on Monday. No call on Monday. My wife called back today and the customer service person did not care even in the slightest and just told her its very unlikely the pet will be in anytime this week.

We will look into and correct the scheduling issues with the appropriate personnel. Thanks for the feedback! We are currently working with Carrier to source the part needed or full replacement indoor coil asap. We will reach out to schedule the install soon.

My technicians ****** and ***** showed up on time. They were very professional and friendly. They did a great job. They explained everything they did in a clear manner. I would recommend Airtron and will continue to use them. Good job guys!

Thanks for your feedback! We appreciate your business!

It has been 85 degree I called at 4:00am because air was out they gave me a week out appt. When I called back that Tuesday I wasnt on the list so then they rescheduled me for the following Tuesday. It has been two weeks with out air in sc ridiculous!!!! When I was talking to the customer service agent she showed no empathy at all. I will spread the word

We are sorry to hear about your experience. We also apologize for the inconvenience. We will get with the personnel involved and continue training!

I have the service contract with Airtron and Yesterday Wednesday 4/17/24 Solo Bridges fixed my Air conditioner I was the last stop of the day for Solo. He did a thorough job. I'm on here because His customer service was above and beyond. The way **** carried himself one would think I was his first stop. We are quick to send in complaints, so I hope the right people in Airtron see this, Solo deserves recognition for his work and customer service. Solo will be one of the reasons I keep doing business with Airtron.

Thanks for the 5-star review for Solo! We appreciate your business!