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            Business ProfileAirtron Heating & Air

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            10616 Granite St STE L

            Charlotte, NC 28273-0153

            Get Directions
            Visit Website
            (704) 333-5667

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            Customer Reviews

            2.6/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/6/2014

            Years in Business: 72

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            10616 Granite St STE L, Charlotte, NC 28273-0153
            BBB File Opened:
            7/1/2008
            Years in Business:
            72
            Business Started:
            9/1/1952
            Business Started Locally:
            7/2/2004
            Business Incorporated:
            2/17/2011
            Accredited Since:
            8/6/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 32593 for this business, issued by Plumbing, Heating & Fire Sprinkler Contractors Licensing Board, NC

            These agencies may include:

            Plumbing, Heating & Fire Sprinkler Contractors Licensing Board, NC

            1109 Dresser Ct

            Raleigh NC 27609

            (919) 875-3612

            BBB records show a license number of 20021 for this business, issued by Plumbing, Heating & Fire Sprinkler Contractors Licensing Board, NC

            These agencies may include:

            Plumbing, Heating & Fire Sprinkler Contractors Licensing Board, NC

            1109 Dresser Ct

            Raleigh NC 27609

            (919) 875-3612

            BBB records show a license number of 112145 for this business, issued by South Carolina Department of Labor, Licensing and Regulation

            These agencies may include:

            South Carolina Department of Labor, Licensing and Regulation

            110 Centerview Dr

            Columbia SC 29210

            (803) 896-4300

            https://llr.sc.gov/

            BBB records show a license number of 109565 for this business, issued by South Carolina Department of Labor, Licensing and Regulation

            These agencies may include:

            South Carolina Department of Labor, Licensing and Regulation

            110 Centerview Dr

            Columbia SC 29210

            (803) 896-4300

            https://llr.sc.gov/

            Type of Entity:
            Corporation
            Number of Employees:
            46
            Alternate Business Name
            • Airtron, Inc.
            • Airtron Heating & Air Conditioning
            Business Management
            • Mr. Jeff Morrow, President
            • Mr. Stephen Gruneisen, Vice President
            • Mr. James Istre, Sales Director
            • Mrs. Jennifer Miller, Controller
            Contact Information

            Principal

            • Mr. Jeff Morrow, President

            Customer Contact

            • Mr. Jeff Morrow, President
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Warranty Work, I called and canceled my plan Aug 1, 2024, $49.99 a month for 2 units. I had the plan for about 4 years. My payment went out July 17, 2024 and was paid up till Aug 17, 2024. I was told after Aug 17, 2024 it would be canceled since it was already paid. I agreed to that. Unfortunately the upstairs unit started blowing out warm air Aug 7, 2024. On Aug 8, 2024 I called Air Tron for service and they refused to honor my warranty. I'm paid up till Aug 17, 2024. I was told by *********************** that when I called Aug 1, that is when it canceled. Air Tron kept my monthly payment and told me I was covered till Aug 17, 2024. Didn't expect the unit to stop working. I believe this is very wrong and they should stand by the warranty agreement until it expired. If they ended it Aug 1, 2024 I should of gotten a refund. I agreed to the Aug 17 expiration date.
            Read More
            Read 12 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            John M

            07/31/2024

            Our home is less than a year old. Our air conditioning went out right after 4th of July. I changed all the filters etc. and nothing changed so I called Airtron and spoke to *** and she said that the soonest they could come out was July 18th. Not great response time but its the hottest month of the year so I get that they are busy. I booked that date. *** called me back to confirm my email address and phone number. I missed the first call and she left a message so I called her back and confirmed. She said the tech would be out on the 18th between 12-5 so make sure someone is home. I took off work to be there4:45 rolls around and no one has shown up yet. I called AirTron to see if the tech was running late, etc. it happens. They told me I was not even on their schedule. I tried to be as calm and respectful as possible. The best answer they could give me was maybe it was a glitch in our system. So instead of taking any responsibility for it, they said we can reschedule you but the earliest we have is July 30th. That is absolutely not acceptable. Your company made a mistake and I just move back to the bottom of the list? After several minutes of trying to reason with this person, she put me on hold and said she could get me in on the 24th. It was a pathetic attempt but it was still better than the 30th. The tech actually showed up this time and problem solved the issue relatively quickly. He said he needed to order a part and when it came in they would call me and send someone out to install it. I called last Friday to see if there was anyway they could remedy the issue and try to put a rush order on the product, she said that there was no way to rush it. I asked her if someone could call me back on Monday. No call on Monday. My wife called back today and the customer service person did not care even in the slightest and just told her its very unlikely the pet will be in anytime this week.

            Airtron Heating & Air Response

            08/01/2024

            We will look into and correct the scheduling issues with the appropriate personnel. Thanks for the feedback! We are currently working with Carrier to source the part needed or full replacement indoor coil asap. We will reach out to schedule the install soon.
            Read 9 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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