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          Find a Location

          Rack Room Shoes has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileRack Room Shoes

            Retail Shoes
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            8310 Technology Dr

            Charlotte, NC 28262-0301

            Visit Website

            Customer Reviews

            1.21/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            70 complaints closed in last 3 years

            26 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            Rack Room Shoes has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              8310 Technology Dr, Charlotte, NC 28262-0301
              BBB File Opened:
              10/5/2000
              Alternate Business Name
              • The Rack Room
              • Rack Room Shoes Online
              • Rack Room Shoes, Inc.
              Business Management
              • Mr. Bob Corcoran, Regional Manager
              • Ms. Lisa Spears, Customer Service Specialist
              • Mr. Mark Lardie, CEO
              Contact Information

              Principal

              • Mr. Mark Lardie, CEO

              Customer Contact

              • Mr. Bob Corcoran, Regional Manager
              • Ms. Lisa Spears, Customer Service Specialist
              • Mr. Mark Lardie, CEO
              Additional Contact Information

              Fax Numbers

              • (704) 547-8155
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              70 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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              Most Recent Customer Complaint

              11/07/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I placed an order #******************* on 10/16/2024 totaling $260.98. I called on 10/21/2024 and explained to ****** the two pairs of Birkenstocks I ordered were too large as they were size 36. She was kind enough to email me a return label and said she would exchange them for size 35s I originally wanted.Unfortunately, ****** did not process order #******************* with the size 35s but again with SAME size 36s. So, I received the exact wrong size shoes I just returned. When I called about the second set of incorrect shoes, I spoke with *****. ***** told me this is all my fault and I would be responsible for paying to return the exact same size shoes I had just sent back. ***** argued with me for days via email while wasting hours of both of our time. She made me send photos and blamed me for this error. Whenever I called and got a different customer service representative on the line, they would all tell me they could not help me because this issue is under Akila's control. ***** said she is a supervisor and there is nobody else I could speak with so I finally gave up and returned the shoes I did not order on 10/31/2024 for $26.36.
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              Read 69 More Complaints

              Customer Reviews

              14 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Artavia H

              08/05/2024

              ALWAYS PAY CASH IF YOU WANT YOUR MONEY RIGHT AWAY WHEN RETURNING MERCHANDISE FROM THIS PLACE. IT SHOULD NEVER TAKE 7-10 BUSINESS DAYS TO RETURN BACK TO A DEBIT CARD (2 DAYS ***** CUSTOMER SERVICE SUCKS!!!!! NEVER AGAIN!!!!
              Read 13 More Customer Reviews

              Local BBB

              BBB of Southern Piedmont and Western N.C.

              More Info on Local BBB

              BBB Reports On

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