Business ProfileforHuntington Learning Center

My daughter has been attending Hunting Learning Center for several months now. We had a monthly payment planned arranged with the learning center and were over charged over $700+ last month and then proceeded to charge us another $1100 for the month of March. We spoke with ***** and she placed us on the calendar to meet with DaShana the following Wednesday. We received a call on Monday because they were trying to process the month of march (another $1100 when we clearly said we wanted to have a meeting before anything else came out of our pocket) On Wednesday we waited in the waiting room and to DaShana's surprise we had a meeting with her concerning the over charges. We brought in our original paperwork that ***** had provided to us when we first started the program and provided all of the payments off of my bank account. That day DaShana confirmed with us that we were actually over charged the amount ($756) and that she would not need to charge for the month of March, along with most of the month of March is make-up classes.The following week *********************** came to us and informed us that they will not be issuing a re-payment back to us but that we have ALSO used the $700+ towards classes that have already been taken.With that being said when did they feel the consideration to stop charging us monthly and using it towards classes that were no longer part of the "program" she set my daughter up to take? I was initially quoted $6566.00 and over paid that amount. Considering the lack or organization and the fact that not a single person could tell me where my daughter stood with her payments vs. classes is very unprofessional. If I would have allowed them to **** me for the month of March would she still be taking classes without me noticing?

I am sorry that this seemed to be a negative experience for this mother, and I understand their was confusion over payment. Appropriate staff changes have been made to avoid any issues going forward. Mom got a phenomenal discount, because I did misquote the original cost, but I honored my mistaken quote because that is the proper thing to do. Unfortunately, I offered a refund and mom did not respond to this and continued to send her student for tutoring, I'm not sure what the expectation is when the student continues to tutor, of course the parents have to pay for tutoring. Luckily, the student had wonderful outcomes and is doing fantastic in school and dad came in and shared they are very happy.