Business ProfileforUniversal Windows Direct of Charlotte

I was very disappointed with Universal Windows. My husband and I met with ***** and had discussed replacing the window in our entire house. After further discussion, we then decided to only do the downstairs. We reached out to ***** the day before the company was coming out to measure. He told us to let the guys know that there would be a change, but to go ahead and measure the whole house. My husband spoke with them the day of measurement, but later found out they did not make the necessary notations on the form. My mother in law was at the house and signed paperwork with the measurements before they left. My husband continued communicating with ***** about the change, and was told he would be meeting with his supervisor and would be getting paperwork over to us for the change. Communication with ***** went on for 2 weeks, but no paperwork was ever sent over. I then called and spoke with **** ******* about the changes and while talking to him, I received a call saying my windows were in and were ready to be installed. He told me since they had already been ordered, that there was nothing they could do because the paper was signed on the day of measurement. We were told to let the measurement tech know, which we did, but didnt realize we would have to follow up to be sure they did their job. This is very disappointing because communication continued after this for 2 weeks through text messaging making it seem as though things on their end were being handled to complete the change. In the end, they did end up taking $2,500 off the total bill, but that is a lot less than the $17,000 had we only done the bottom floor. I would not recommend them, but if you do, be sure to follow up on all changes because they will not always do their job.