Business ProfileforLake Norman Hyundai

I took my Elantra on 11/17/24, for a diag. They claimed the diag. stated I needed a fuel injection clean,, done 3 weeks prior, then a cabin filter, replaced a week prior. I told **** this *** stated lets not worry about that, you need an ****************** I had my alternator *starter tested * was told they were fine, I told **** this, but I paid to have the alternator * belt done, this was $1050.22. 2 days later, 11/19/24, my car did the exact same thing, I called LNH, the receptionist said *** was texting **** * *** should be contacting me 11/18. 11/18 * 11/19 no call. I called Wed. * scheduled an appt. for Thur. I told them I wanted a copy of the diag. * interpret.I was told by **** they dont keep them, acct. has them. I asked to speak to someone in acct. **** called * **** *******, assist. ***. mgr. came * spoke with me. After explaining the situation he asked me to bring my car back when I could leave it so they could get it to duplicate. I told **** I thought it was the fuel pump,he said he didnt want to do the fuel pump * charge me. I then asked **** for a copy of the diag. report * interpret. he said he would have to see if he could get a copy. suspicions the diag. wasnt done heightened. I took the car back 11/30/24, they kept my car 2.5 day. I was told we can not get it to duplicate, I picked my car up. I requested a copy of the diag. * interpret. * was given an incomplete one. When I found my car it was parked under trees with about lots of leaves on it, confirming nothing was done while there. I asked for an estimate for fuel injection * was told they were about to leave by ******** would have to come back for the estimate. I will not be returning. I then called * spoke with **** 11/07/24 * informed him I wanted a refund as no a. or fix the problem. They replaced an alternator * belt that did not need replacing. **** said he would need to speak with ******* ***** I know it began with a M. As of 11/08/24, I have not heard from anyone at ***.