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          Find a Location

          Strawbridge Studios, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Strawbridge Studios, Inc.

              3616 Hillsborough Rd Durham, NC 27705-2900

              BBB Accredited Business

            • Strawbridge Studios, Inc.

              PO Box 3005 Durham, NC 27715-3005

              BBB Accredited Business

            Business ProfileStrawbridge Studios, Inc.

            Commercial Photographer
            Multi Location Business
            BBB accredited business

            Contact Information

            3616 Hillsborough Rd

            Durham, NC 27705-2900

            Get Directions
            Visit Website
            (800) 326-9080

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            Customer Reviews

            1.26/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            51 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/16/2023

            Years in Business: 101

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Strawbridge Studios, Inc. is an American school portrait and yearbook company, operating in 19 states

            Products & Services

            Strawbridge Studios, Inc. offers school photography and yearbook publishing.

            Business Details

            This is a multi-location business.

            Find a Location

            Strawbridge Studios, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Strawbridge Studios, Inc.

                3616 Hillsborough Rd Durham, NC 27705-2900

                BBB Accredited Business

              • Strawbridge Studios, Inc.

                PO Box 3005 Durham, NC 27715-3005

                BBB Accredited Business
              Location of This Business
              3616 Hillsborough Rd, Durham, NC 27705-2900
              BBB File Opened:
              1/1/1995
              Years in Business:
              101
              Business Started:
              7/1/1923
              Business Started Locally:
              6/24/1954
              Date of New Ownership:
              6/24/1954
              Business Incorporated:
              6/24/1954
              Accredited Since:
              11/16/2023
              Type of Entity:
              Corporation
              Business Management
              • Mr. Kenneth S. Strawbridge, CEO
              Contact Information

              Principal

              • Mr. Kenneth S. Strawbridge, CEO

              Customer Contact

              • Mr. Michael Strawbridge, President
              • Mr. Kenneth S. Strawbridge, CEO
              • Mr. Brendan Collopy, General Manager
              Additional Contact Information

              Fax Numbers

              • (919) 286-7185
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              51 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/04/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              On October 26,2023 I prepaid for my child's school pictures. I paid $39.99 online to Strawbridge Studios **** My child participated in school picture day/ school re-takes Nov. 3, 2023. However, I never received the school pictures that I paid for. I spoke to ****** 12/7/2023, 12/12/2023 and on 12/22/2023 to try and resolve this issue. On 12/12/2023 ****** stated that she would reprocess my order and mail it to my home. However, the pictures that I received were not my childs Nov.3 2023 retake pictures, I received the incorrect pictures. I spoke to ****** again on Dec.22,2023 she then stated that she would reprocess my order and resend the correct pictures from Nov. 3,2023. As of today, I have not received the pictures.
              Read More
              Read 50 More Complaints

              Customer Reviews

              19 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              JENNIFER V

              09/20/2024

              Extremely disappointed and feeled scammed. This is now the 2nd year my child's school pictures have the reflection and actual image of the photographers umbrella in her glasses First year, let it go, 2nd year decided to reach out and ask. Sent email first, response was recieved, asked for my order number, the response to that email made no sense so I call the customer service line. Longgggg story short photographers are not trained to not have this happen, it's my fault my kid wears glasses and if I want pics to not have that in the future I need to pay EXTRA on top of what we already pay. Tell me again how this is NOT a scam. Looking forward to presenting new photographer options at the next PTA meeting.

              Strawbridge Studios, Inc. Response

              09/25/2024

              Good afternoon,

              Thank you for reaching out to us. I see that you recently spoke to the **************** Supervisor, and the matter has since been resolved. I sincerely apologize for any inconvenience you may have experienced. Your feedback is very important to us, and we appreciate you taking the time to share your concerns.  Should you have any questions or concerns going forward, please do not hesitate to reach out to us if you need further assistance. Thank you and I have a wonderful day! 

              **************** Manager

              **********************

               

              Read 18 More Customer Reviews

              Local BBB

              BBB of Eastern Carolinas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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