ComplaintsforVelocity Clinical Research

Laboratory Research

HeadquartersMulti Location Business

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Initial Complaint
01/31/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Had $5 referrals, earned like $75 in referrals and told it would be paid out after holidays since they got busy, wasnt paid then after New Years it said technical difficulties it would be paid when they can, now it just says VOIDED they told me 2-3 days theyd pay me it was technical problems that voided my payment and THEY STILL HAVENT PAID. I have them all my information.
Business response
02/05/2024
Dear *******,

We are reaching out to inform you that the delayed payment associated with your account has been successfully processed. Our system indicates that you have onboarded on our app and 13 of your referrals successfully onboarded on the app via the link you shared. We have credited $70 to your account on ***********.
We sincerely apologise for any inconvenience the delay may have caused and greatly appreciate your patience and understanding throughout this process. Our team has worked diligently to resolve the issues promptly, and we are pleased to confirm that your payment is completed.
If you have any further questions or concerns regarding your payment or any other matter, please don't hesitate to reach out to our customer support team at **************************************************** We are here to assist you.
Once again, we apologise for any inconvenience caused by the delay and appreciate your continued trust in our services.
Thank you for your understanding.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/22/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Recently signed up for an account before the New Year and had other people sign up as well and was told our money was safe and we would get paid after the holidays and now it says all my referral money was voided! Thus company is absolutely ridiculous and does not pay out like they promised to do! They Need pay me my referral earnings as they promised because I work for it!!! My affect account mail is (*************************@gmail.com) with the name blessed ... Please Un-void my refferal earnings and pay me my earned money thank you
Business response
01/24/2024
Dear *******,

We are writing to inform you about the recent voiding of certain transactions associated with your account. This decision was made due to the identification of specific issues during our routine account verification process.
The voided transactions are attributed to one or more of the following reasons:
- Invalid or **************** Number
- Invalid or Duplicate Email Address
- User Activity Outside the US
- Abnormal Activities
- Incomplete Profile - Invalid Physical Address We understand that this may cause inconvenience, and we sincerely apologize for any disruption in your experience. Our primary goal is to maintain a secure and reliable environment for all users.
If you believe any of the voided transactions were in error or require further clarification, please do not hesitate to contact our customer support team at *************************************************** with your details for further evaluation. We are here to assist you and address any concerns you may have.
We appreciate your understanding and cooperation in ensuring the security and accuracy of our platform.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/22/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Signed up for an account not long ago before new Year and invited others as well and I and my referrals will get paid after holiday, Now it says my money was voided!! Definitely the company is ridiculous and does not pay as they promised to do.They have to pay for my work I My affected email:(***************************)With name ********************************* Please pay my referral and account completion money I worked for it.
Business response
01/24/2024
Dear ********,

We are writing to inform you about the recent voiding of certain transactions associated with your account. This decision was made due to the identification of specific issues during our routine account verification process.
The voided transactions are attributed to one or more of the following reasons:
- Invalid or **************** Number
- Invalid or Duplicate Email Address
- User Activity Outside the US
- Abnormal Activities
- Incomplete Profile - Invalid Physical Address We understand that this may cause inconvenience, and we sincerely apologize for any disruption in your experience. Our primary goal is to maintain a secure and reliable environment for all users.
If you believe any of the voided transactions were in error or require further clarification, please do not hesitate to contact our customer support team at *************************************************** with your details for further evaluation. We are here to assist you and address any concerns you may have.
We appreciate your understanding and cooperation in ensuring the security and accuracy of our platform.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Customer response
01/25/2024

Complaint: 21178916

I am rejecting this response because:
I used my own details and there's no suspicious activity related to my account
I believe you mistakenly flag my account.
Please look in to this as soon as possible
Sincerely,

*********************************
Business response
01/29/2024
Dear ********,
Thank you for the follow up message.
We reviewed the account details and confirmed that User Activity occurred outside of ****************************. As such, your transactions are not eligible for payment. If you have evidence that your User Activity occurred within ****************************, please provide that evidence for review.
Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/19/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up for velocity and also referred a friend. I was told my payment would be safe and sent after technical issues were fixed but instead my payments were voided. This isnt fair and this company should pay what is owed to who did the steps!
Business response
01/25/2024
Dear *******,
Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.

If you have any further questions or concerns, please contact our customer support team at ***************************************************

Once again, we apologize for any disruption.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Customer response
01/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
01/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Signed up a couple weeks, got a $5 bonus and now its showing as voided and they wont pay out
Business response
01/25/2024
Dear *****,
We are reaching out to inform you that the delayed payment associated with your account has been successfully processed.
We sincerely apologize for any inconvenience the delay may have caused and greatly appreciate your patience and understanding throughout this process. Our team has worked diligently to resolve the issues promptly, and we are pleased to confirm that your payment is completed.
If you have any further questions or concerns regarding your payment or any other matter, please don't hesitate to reach out to our customer support team at **************************************************** We are here to assist you.
Once again, we apologize for any inconvenience caused by the delay and appreciate your continued trust in our services.
Thank you for your understanding.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There was a referral program going on where you could get a $5 sign up bonus and $5 per referral..well I signed up and got just one referral... So I should've been paid out $10 in all. I go in ******** only to see several people were paid out literal hundreds of dollars and I checked my velocity app and my 2 $5 payments were wrote off as VOIDED on the app. So I never got paid out the amount that was owed to me..I have studied their terms and conditions and I 100% did everything right and nothing against their terms, therefore I think it is only right that I get the $10 that was owed to me.
Business response
01/25/2024
********************,
Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.

If you have any further questions or concerns, please contact our customer support team at ***************************************************

Once again, we apologize for any disruption.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/19/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went in for vision and the employee wouldnt listen to anything I had to say, was being very rude and nothing worked out for me and now I am suffering from it because it didnt work and I lost all my money
Business response
01/25/2024
Dear *****,
We are writing to inform you about the recent voiding of certain transactions associated with your account. This decision was made due to the identification of specific issues during our routine account verification process.
The voided transactions are attributed to one or more of the following reasons:
- Invalid or **************** Number
- Invalid or Duplicate Email Address
- User Activity Outside the US
- Abnormal Activities
- Incomplete Profile - Invalid Physical Address We understand that this may cause inconvenience, and we sincerely apologize for any disruption in your experience. Our primary goal is to maintain a secure and reliable environment for all users.
If you believe any of the voided transactions were in error or require further clarification, please do not hesitate to contact our customer support team at *************************************************** with your details for further evaluation. We are here to assist you and address any concerns you may have.
We appreciate your understanding and cooperation in ensuring the security and accuracy of our platform.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/19/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Velocity Clinical has an app and offered $5 to sign up and $5 per referral. I should have received $50 from them (sign up and 9 referrals) but they have voided my payments and have not responded to any emails.
Business response
01/25/2024
Dear *****,
This message is about a recent development concerning the processing of payments in our system.
Due to unforeseen technical issues and the impact of recent bank holidays, there has been a delay in the disbursement of funds to users, including you. We apologize for any inconvenience this may have caused.
We have identified and resolved the technical issues that contributed to the delay. Additionally, we have initiated the payment process, and you can expect to receive your funds within the next 2-3 business days.
We understand the importance of timely payments and sincerely appreciate your patience and understanding as we resolve this matter. If you have any concerns or require further assistance, please do not hesitate to reach out to our customer support team at ***************************************************
Once again, we apologize for any inconvenience this delay may have caused and appreciate your understanding in this matter.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Customer response
01/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
01/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I did work for ************* was paid out they void my payments
Business response
01/25/2024
Dear *********,
Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.

If you have any further questions or concerns, please contact our customer support team at ***************************************************

Once again, we apologize for any disruption.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/18/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I never got paid for my referrals and also signing up
Business response
01/20/2024
Dear ******,

Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.

If you have any further questions or concerns, please contact our customer support team at ***************************************************

Once again, we apologize for any disruption.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************

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