ComplaintsforVelocity Clinical Research
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Complaint Details
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Initial Complaint
01/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I referred for this app and got exactly 74 referrals. I have not been paid the $5 promised for each referral at all. I have gotten no response when trying to receive feedback.Business response
01/18/2024
Dear ******,
We have you enrolled on to Vision Engage app as on 3 Jan **** with the following contact details: Phone: **************, E-mail: ******************* .We do not have any records of referrals made from your account who have onboarded on to the app.
Please note that the app referral incentive program ran for two days between the ***** December 2023. If you have made any referrals during this time period, please email further details or proofs to *************************************************** so we can investigate further and resolve the issue.
Best regards,
Velocity Clinical Research
***************************************************Customer response
01/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
01/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They never paid meBusiness response
01/17/2024
Dear ********,
This message is about a recent development concerning the processing of payments in our system.
Due to unforeseen technical issues and the impact of recent bank holidays, there has been a delay in the disbursement of funds to users, including you. We apologize for any inconvenience this may have caused.We have identified and resolved the technical issues that contributed to the delay. Additionally, we have initiated the payment process, and you can expect to receive your funds within the next 2-3 business days.
We understand the importance of timely payments and sincerely appreciate your patience and understanding as we resolve this matter. If you have any concerns or require further assistance, please do not hesitate to reach out to our customer support team at ***************************************************
Once again, we apologize for any inconvenience this delay may have caused and appreciate your understanding in this matter.
Thank you for your interest in clinical research.
Best regards,
Velocity Clinical Research
***************************************************Initial Complaint
01/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for this app they said they were giving out $5 sign up bonuses around last year December 28th then said money was being held because of new years and the money was safe go back look again today and the whole payment was voidedBusiness response
01/18/2024
Dear ******,
Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.
If you have any further questions or concerns, please contact our customer support team at ***************************************************
Once again, we apologize for any disruption.
Thank you for your interest in clinical research.
Best regards,
Velocity Clinical Research
***************************************************Initial Complaint
01/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On.December 29th & 30th of 2023 I signed up for this app and was supposed to recieve $5 for EVERY person I referred and got to sign up. I spread the word and was able to get 27 new sign-*** which I should have received $131 for. Today I see that instead of paying me what they promised me for bringing them business they voided every one of my referrals! If this company can't keep their word for something so simple I cant imagine what else this company lies about. I also tried looking for the Terms of the referral program to see if I did something wrong but they're aren't any. They even responded to an email I sent saying sorry for the delay but we promise you will get what you.are owed. DO NOT TRUST this company. They do not pay!Business response
01/17/2024
Dear *****,
We are writing to inform you about the recent voiding of certain transactions associated with your account. This decision was made due to the identification of specific issues during our routine account verification process.
The voided transactions are attributed to one or more of the following reasons:
- Invalid or **************** Number
- Invalid or Duplicate Email Address
- User Activity Outside the US
- Abnormal Activities
- Incomplete Profile - Invalid Physical AddressWe understand that this may cause inconvenience, and we sincerely apologize for any disruption in your experience. Our primary goal is to maintain a secure and reliable environment for all users.
If you believe any of the voided transactions were in error or require further clarification, please do not hesitate to contact our customer support team at *************************************************** with your details for further evaluation. We are here to assist you and address any concerns you may have.We appreciate your understanding and cooperation in ensuring the security and accuracy of our platform.
Thank you for your interest in clinical research.
Best regards,
Velocity Clinical Research
***************************************************
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Customer Complaints Summary
68 total complaints in the last 3 years.
68 complaints closed in the last 12 months.