ComplaintsforVelocity Clinical Research

Laboratory Research

HeadquartersMulti Location Business

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Initial Complaint
01/18/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hey my name Startyannar ****** Im waiting on $35 from this company they voided all my transactions
Business response
01/20/2024
Dear ***********,
Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.

If you have any further questions or concerns, please contact our customer support team at ***************************************************

Once again, we apologize for any disruption.
Thank you for your interest in clinical research.
Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for this clinical research app. They also had a referral program. I sent it to all of my friends who would love to do clinical research as well. They were supposed to pay me $5 for joining and $5 for each friend. Well I think they paid beyond their means and ended up voiding out all of the referrals and did not pay me for my friends joining nor myself.
Business response
01/20/2024
Dear *****,
We are reaching out to inform you that the delayed payment associated with your account has been successfully processed.
We sincerely apologize for any inconvenience the delay may have caused and greatly appreciate your patience and understanding throughout this process. Our team has worked diligently to resolve the issues promptly, and we are pleased to confirm that your payment is completed.
If you have any further questions or concerns regarding your payment or any other matter, please don't hesitate to reach out to our customer support team at **************************************************** We are here to assist you.
Once again, we apologize for any inconvenience caused by the delay and appreciate your continued trust in our services.
Thank you for your understanding.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently was promoting their app which stated you get $5 for each person that signs up. I recieved $10 instantly and the left stated in queue the total was 105 remaining after several days they said they were having issues. I checked yesterday and all my payments are showing voided after the company promised i would get paid
Business response
01/20/2024
Dear ******,
We are reaching out to inform you that the delayed payment associated with your account has been successfully processed.
We sincerely apologize for any inconvenience the delay may have caused and greatly appreciate your patience and understanding throughout this process. Our team has worked diligently to resolve the issues promptly, and we are pleased to confirm that your payment is completed.
If you have any further questions or concerns regarding your payment or any other matter, please don't hesitate to reach out to our customer support team at **************************************************** We are here to assist you.
Once again, we apologize for any inconvenience caused by the delay and appreciate your continued trust in our services.
Thank you for your understanding.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This place owes me money for referrals and only paid me for 6 out of 11 I have proof of it also but this site wont let me upload it. Ive emailed them numerous times and no response from them. They refuse to respond or pay me
Business response
01/18/2024
Dear *******,
As per our records, we have 8 people that onboarded on to Vision Engage app as your referrals. We have already credited $30 for 6 referrals. The technical issue pertaining to the outstanding payment of $10 for the remaining 2 referrals is now resolved. Additionally, we have initiated the payment process, and you can expect to receive your funds within the next 3-4 business days.
We understand the importance of timely payments and sincerely appreciate your patience and understanding as we resolve this matter. If you have any concerns or require further assistance, please do not hesitate to reach out to our customer support team at ***************************************************
If you have made any further referrals that have onboarded to our app, please email further details or proofs to *************************************************** so we can investigate and resolve the issue.
Once again, we apologize for any inconvenience this delay may have caused and appreciate your understanding in this matter.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Customer response
01/19/2024

Complaint: 21145054

I am rejecting this response because: I have proof of all the referrals so thats a lie there was 11 altogether. I have proof of all that I got all the notifications and everything not only that I just had two more people sign up and stealing been paid for them so thats a lie they owe me $35 as it stands right now so until they pay the full amount Im going to continue rejecting this for some reason this site will not let me upload my pictures of my proof, so someone needs to reach out to me so I can upload the proof I clearly had 11 referrals I was only paid for five of them. I have proof of it all and I just got two more referrals today that aint even showing so until Im paid the full amount that Im owed were gonna continue to go back-and-forth cause I have proof

Sincerely,

*********************
Business response
01/24/2024
Dear *******,
Thank you for your response.
We have re-checked your referral transactions in our database and would like to verify them against the information that you have on your app. We request you to email us the supporting screenshots to ***************************************************, so that we can assist you further.
Best regards,
Velocity Clinical Research
***************************************************
Customer response
01/25/2024

Complaint: 21145054

I am rejecting this response because: ive emailed you guys over and over and over and you all refuse to respond. Theres multiple emails if you guys just look youll see Ive done sent numerous emails Im not gonna keep doing that why do you think Im dealing with it this way Ive tried and tried and tried to contact you people for a month nobody wanted to respond back, so no Im not sending any more emails go in and check the emails I already sent that you never responded to. Theres at least 10 of them and Im not the only one with this issue. I know that using your app you guys will not respond to if I wouldve got a response and did it that way I wouldnt be contacting the Better Business Bureau and if I could upload the proof to the site I would, but it will not let me upload. My pictures are too large for it so you guys can email me you know what my email address is Im not emailing you no more Ive already been down that road you guys have ignored me, so go check all the emails that I sent to you and respond back to one of them , I shouldnt have to keep going through this

Sincerely,

*********************
Business response
03/08/2024
Dear *******,
Thank you for reaching out. Our records indicate that the referral(s) in question were completed after December 31, which is beyond the promotion period. Unfortunately, any referrals completed after December 31, 2023, were not eligible for the promotion.

We apologize for any inconvenience this may have caused and appreciate your understanding. Should you have any further questions or concerns, please do not hesitate to contact our support team at ***************************************************.

Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/15/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Says they wouldve paid after the holidays. my payments were voided.
Business response
01/17/2024
Dear ******,
We are reaching out to inform you that the delayed payment associated with your account has been successfully processed.
We sincerely apologize for any inconvenience the delay may have caused and greatly appreciate your patience and understanding throughout this process. Our team has worked diligently to resolve the issues promptly, and we are pleased to confirm that your payment is completed.
If you have any further questions or concerns regarding your payment or any other matter, please don't hesitate to reach out to our customer support team at **************************************************** We are here to assist you.

Once again, we apologize for any inconvenience caused by the delay and appreciate your continued trust in our services.
Thank you for your understanding.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/15/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I wasnt paid for clinical trial for in home inhalers.
Business response
07/31/2024
Hello,
We apologize for the inconvenience you've experienced. We have made attempts to reach you using the phone number provided, but unfortunately, we have been unsuccessful. Additionally, we have been unable to locate any study or payment records that match the provided information.
To help us resolve this matter promptly, please contact us directly at ********************************************************.
Thank you for your help,
Velocity Clinical Research
Initial Complaint
01/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was under the impression a referral bonus would be sent to my account but never got it.
Business response
01/18/2024
Dear *******,
We have you onboarded on Vision Engage app on 31 December 2023 and the respective onboarding referral of $5 was already credited to your account on 16 Jan ****.
Further to this, we see that you made a referral who onboarded on to the app on 2 Jan ****. However, the app referral incentive program ran for two days between the ***** December 2023. If any your referrals have onboarded on to the app during the promotional time period, please email further details or proofs to *************************************************** so we can investigate further and resolve the issue.
Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Wasn't paid when was told money was safe
Business response
01/17/2024
Dear ******,
We are writing to inform you about the recent voiding of certain transactions associated with your account. This decision was made due to the identification of specific issues during our routine account verification process.
The voided transactions are attributed to one or more of the following reasons:
- Invalid or **************** Number
- Invalid or Duplicate Email Address
- User Activity Outside the US
- Abnormal Activities
- Incomplete Profile - Invalid Physical Address
We understand that this may cause inconvenience, and we sincerely apologize for any disruption in your experience. Our primary goal is to maintain a secure and reliable environment for all users.
If you believe any of the voided transactions were in error or require further clarification, please do not hesitate to contact our customer support team at *************************************************** with your details for further evaluation. We are here to assist you and address any concerns you may have.
We appreciate your understanding and cooperation in ensuring the security and accuracy of our platform.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Customer response
01/19/2024

Complaint: 21143415

I am rejecting this response because:
Nothing was duplicate or anything in that matter!!
Sincerely,

***************************
Business response
01/24/2024
Dear ******,
Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.

If you have any further questions or concerns, please contact our customer support team at ***************************************************

Once again, we apologize for any disruption.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Customer response
01/26/2024

Complaint: 21143415

I am rejecting this response because:
The referred friend payment still says voided
Sincerely,

***************************
Business response
03/08/2024
Dear ******,

We are reaching out to inform you that the delayed payment associated with your account has been successfully processed.
We sincerely apologize for any inconvenience the delay may have caused and greatly appreciate your patience and understanding throughout this process. Our team has worked diligently to resolve the issues promptly, and we are pleased to confirm that your payment is completed.
If you have any further questions or concerns regarding your payment or any other matter, please don't hesitate to reach out to our customer support team at **************************************************** We are here to assist you.
Once again, we apologize for any inconvenience caused by the delay and appreciate your continued trust in our services.
Thank you for your understanding.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/15/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They had a referral program going . $5 for each person and they told me my money would be safe and that they were fixing the app. I checked the app today and it said my money was voided. They owe me $120
Business response
01/17/2024
Dear Tiar,
Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.

If you have any further questions or concerns, please contact our customer support team at ***************************************************

Once again, we apologize for any disruption. Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************
Initial Complaint
01/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I participated in the referral program and was not paid out and I reached out to the company with no response. I am owed $65
Business response
01/17/2024
Dear ******,
This message is about a recent development concerning the processing of payments in our system.
Due to unforeseen technical issues and the impact of recent bank holidays, there has been a delay in the disbursement of funds to users, including you. We apologize for any inconvenience this may have caused.

We have identified and resolved the technical issues that contributed to the delay. Additionally, we have initiated the payment process, and you can expect to receive your funds within the next 2-3 business days.

We understand the importance of timely payments and sincerely appreciate your patience and understanding as we resolve this matter. If you have any concerns or require further assistance, please do not hesitate to reach out to our customer support team at ***************************************************

Once again, we apologize for any inconvenience this delay may have caused and appreciate your understanding in this matter.
Thank you for your interest in clinical research.

Best regards,
Velocity Clinical Research
***************************************************

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