ComplaintsforSoutheast Climate Care, LLC
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Complaint Details
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Initial Complaint
02/27/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
PAID $420.00 FOR YEARLY SERVICE CONTRACT FEE to be effective from October to October. They usually come out in Spring and Fall. Left messages in Spring for filter changes and they never responded. Left more messages approaching fall. No responses at all. Tried calling 2 numbers but neither one would ever go thru. Have now discovered thru internet they are out of business? Is there a remedy to recover the money? I can provide a copy of the cashed check.Initial Complaint
10/18/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
We paid $211.37 for the annual service agreement on 2/26/2022. I called to schedule the Fall service and the phone numbers were rejected. We received no notification of the business closing. We did not receive any credit for the balance of the service agreement.Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Southeast Climate care was a Home heating Contractor. They provided biannual service. They billed $211.37 for 2022 service calls and went out of business with no return, no notice. They did not answer phones, or respond to e-mails. A visit to their Etowah location on Oct 14 found a new tenant who advised that " Southeast went out of business a couple of months ago."I received no service for the $211.37 payment and feel the payment should be returned.Initial Complaint
10/04/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I paid $211.98 for a one year service contract with Southeast Climate in **************. I called today to schedule a furnace inspection and was told that the the number was unavailable. Apparently they have gone out of business leaving me hanging and them owing me money. There was no notification at all.Initial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
We paid $211.37 for the annual service agreement 3/1/2022. I called to schedule the Fall service for the **** and the phone numbers were rejected.I went to the place of business and saw it deserted.We received no notification of the business closing. We did not receive any credit for the balance of the service agreement.Initial Complaint
07/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Sent them a check for $198 for a year's worth of maintenance on my HVAC. Found out just recently they went out of business. Want my money back since they have not fulfilled our agreement.Initial Complaint
07/05/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
We received the usual annual contract for the year 2022 on 02/16/2022 for their bi-annual check services for HVAC. The amount was $211.86. Been doing business with them for 6 years. Have attempted many forms of contact since early May. They have apparently gone out of business. No notices from them as such. I assume they knew such when they sent the invoices to their customers. Do you have any information, such as a formal bankruptcy filing or any criminal filings on the company?Initial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
ON MARCH 29, 2022, I PAID $211.86 FOR MY ANNUAL SERVICE CONTRACT WITH SOUTHEAST CLIMATE CARE. AN APPOINTMENT WAS LATER SCHEDULED FOR MAY 25. ON MAY 24, I RECEIVER A CALL THAT THE SERVICEMAN WOULD NOT BE ABLE TO COME ON THE 25TH. I WAS TOLD THAT SOMEONE WOULD RESCHEDULE AS SOON AS THEY COULD SET IT UP. AFTER SEVERAL WEEKS, I TRIED TO CALL THEM AND WAS TOLD THAT THEIR MAILBOX WAS FULL. I MADE SEVERAL CALLS OVER THE NEXT FEW DAYS, ALL WITH THE SAME RESULT. AT THIS POINT, I JUST WANT MY MONEY BACK AND I WILL FIND SOMEONE ELSE TO SERVICE MY HVAC.Initial Complaint
06/08/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I have a three year service contract with South East Climate Control for which I have not received any service calls. Im not able to reach the business because the phone isnt answered, despite many calls and I cant leave a message because the mailbox is always full. Letters are also ignored. *********************Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have been trying for 4 weeks to schedule my pre-summer HVAC system check up. I purchased a 5 year plan for 10 service visits (2 a year) and this would have been the 4th of the 10. I have left 2 voice mail messages, I have sent 3 emails and I have left 3 messages with an after hours answering service. Now the voice mail box has been full for 5 days. No one has returned calls. It is now into summer and system has not been inspected and filters not replaced.
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Customer Complaints Summary
15 total complaints in the last 3 years.
0 complaints closed in the last 12 months.