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Find a Location

It's Gotta Go Tree Service has 1 locations, listed below.

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    Business ProfileforIt's Gotta Go Tree Service

    Tree Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/30/2019

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This business provides the following services:

    Brush Removal
    Stump Grinding
    Stump Removal
    Tree Bracing
    Tree Health Evaluations
    Tree Maintenance
    Tree Planting
    Tree Pruning
    Tree Relocation
    Tree Removal
    Tree Trimming
    Trees

    Business Details

    Location of This Business
    790 Olivers Grove Rd, Four Oaks, NC 27524-9096
    BBB File Opened:
    7/31/2013
    Years in Business:
    18
    Business Started:
    1/1/2006
    Accredited Since:
    5/30/2019
    Type of Entity:
    Sole Proprietorship
    Contact Information

    Principal

    • Mr. Dennis Allen, Owner

    Customer Contact

    • Mr. Dennis Allen, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dawna W

    1 star

    05/05/2024

    We used this company on a recommendation from a friend in early February and it's been a nightmare ever since. The son is now in charge. His guys drove a 3 ton boom truck off the side of our driveway onto our professionally manicured lawn to cut a ******************* instead of using smaller equipment as past contractors had done over the past several years. They broke my driveway. I sent ************** pictures, he said he had insurance. He wanted his money for the job right away and was paid in full the same day. At the same time he said he would put in a claim with his insurance. After a month of going back and forth his insurance finally responded and said they would not cover his negligence since it was done with a vehicle, he had to use his vehicle insurance. He kept saying he would put in a claim with his vehicle insurance but he never did. We finally asked him to pay us the $2800 it cost to repair the driveway to avoid going to court. He kept making excuses, so now we are having to file a lawsuit for the money. We do not recommend It's Gotta Go Tree Service in ************.

    It's Gotta Go Tree Service Response

    05/08/2024

    *************** had said something about using a ladder and a pole saw. I told him that I was not going to use the ladder with a saw in my hand. I told him that I had a bucket truck that we would use in the backyard to prune the pecan tree back and that's what we would use in the front. We did drive across the driveway. All the way across it from one side to the other. If the truck was too big for the driveway it would have busted the concrete all the way across. Not just him one little spot. Whoever originally done the concrete done a bad job at packing the dirt up under it or there was no dirt up under it at all in that particular area. I didn't try to hide anything. The weavers were told that a bucket truck would be used on their job and they had no objections to it. As far as paying for the driveway, work has been extremely slow this year since the first of the year. I had told you **************** that and she told me it was to be handled by the 30th or they would have to pursue other means. That means I had about 8 days to come up with it. There was just no way. If they wanted to make arrangements there should be no problem in that but with the Weavers, it seems to be all or nothing.

    Local BBB

    BBB of Eastern Carolinas

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