Business ProfileforGemstone Homes, LLC

We had Gemstone build a home for us that was completed in July 2022. The yard was very sloped and we expressed concerns about drainage and erosion but Gemstone did nothing to address these concerns. We knew we wanted to do landscape work in the backyard so we decided to let that go and address it with the landscape Co. It ended up costing us thousands to fix their negligence. Also, what is even more concerning, is our driveway which is poured in such a way that doesn't allow normal cars to drive in and out without scraping the driveway. They poured the driveway in such a way that it slopes up from the road, comes to a peak and then slopes down toward the house. That peak causes normal vehicles to bottom-out. Only vehicles with higher ground clearance are able to drive in and out without scraping. The Gemstone superintendent that oversaw the construction drives a ***** that scrapes. An ******** **** scrapes. A ****** ***** scrapes. A ***** ***** scrapes. A ****** ****** scrapes. I also saw an ****** delivery van bottom-out. This peak is damaging vehicles and slowly destroying the driveway. When we asked Gemstone to fix this issue, they claimed it was not a warranty issue and they "would not do anything to fix the situation". They are taking NO ownership in the situation. I reached out to the community and learned that 3 other homeowners have received similar reaponses from Gemstone. Once Gemstone closes on a home, they don't want any further responsibility they refer owners to a warranty company that only covers specific items. That's great for those items but it shouldn't negate their responsibility to provide a complete and usable product.