ComplaintsforMariner Finance North Carolina, Inc.
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Complaint Details
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Initial Complaint
09/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have applied to this company for a loan and was denied during that process I saw on the website that they were saying I had an open account and owed money I called their main office and finally got a hold of someone and she said that it was where I had applied to disregard it it's been quite some time now and I just got an email yesterday saying that they had sent this account to the collection agency and it's going to get into my credit report I've never received one single dime from these people never nothing I want my name cleared of whatever records they have falsely created on me immediatelyBusiness response
09/09/2022
Thank you for contacting us. We take customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint. ******* ****** entered into a loan with ******* ****** ("*******") on February 12, 2009. The servicing of Ms. ******'s loan was later assigned to Mariner Finance, LLC ("Mariner"). The executed contract required eighteen (18) payments of $100 beginning on March 12, 2009. Because the account remains past due, it is classified as a collection account, which remains legally collectable.
Regarding Ms. ******'s recent application with Mariner, our review confirms that the application received on April 8, 2022, was denied due to the credit application being incomplete, with multiple attempts to contact Ms. ****** having been unsuccessful. An adverse action letter was mailed to Ms. ****** on April 21, 2022 indicating the reason for the credit decision. Furthermore, Mariner takes into consideration and applicants past credit experience during the application review process.
If Ms. ****** has additional questions regarding this matter, she may contact our Customer Relations Department at ###-###-####. If she would like to make a payment or discuss possible settlement options, we ask that she contact our Recovery Department at ###-###-####.
Mariner Finance- Customer Relations
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Contact Information
Customer Complaints Summary
410 total complaints in the last 3 years.
153 complaints closed in the last 12 months.