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          Kontoor Brands, Inc. has 1 locations, listed below.

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            Business ProfileKontoor Brands, Inc.

            Designer Apparel
            BBB accredited business

            Contact Information

            400 N Elm St

            Greensboro, NC 27401-2143

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            Email this Business
            (336) 332-3400

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            8 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2019

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            400 N Elm St, Greensboro, NC 27401-2143
            Email this Business
            BBB File Opened:
            11/3/2000
            Years in Business:
            6
            Business Started:
            11/28/2018
            Business Incorporated:
            5/23/2019
            Accredited Since:
            4/1/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • Wrangler
            • Lee
            • Rock & Republic
            • Rustler
            • Timbercreek
            • Lee Riders
            • Kontoor Brands Foundation
            Business Management
            • Mr. Scott Baxter, President/CEO
            • Crystal Wise, Customer Relations Manager
            Contact Information

            Principal

            • Crystal Wise, Customer Relations Manager

            Customer Contact

            • Crystal Wise, Customer Relations Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            24 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/15/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I made a purchase from Wrangler on September 25, 2024. I returned the item on October 1, which was delivered on October 4. I received an email on October 7 saying my return was accepted and refund processed. As of today I have received no refund and have actually been charged an additional installment on ****** for an item that had already been returned. They claimed that the return would be processed and paid within 7 days and it has now been over 7 days.
            Read More
            Read 23 More Complaints

            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            Kristy B.

            01/17/2024

            I ordered Christmas presents that were ALL suppose to arrive by December 18th. None of them EVER came. I have called about 6 or 7 times. Each time given different information. 1st call- was told to wait and see if the stuff would arrive. 2nd call- Lee contacted FedEx themselves, and said they would have to submit the proper paperwork. 3rd call- was told they were going to refund me the money. I said I still wanted my product. They said that was fine. 4th call- acted as if the 3rd call never happened. 5th call- lady took my information to investigate, then called me back. She said 2 items that I had ordered were no longer available. She would send the rest of my products out and I would get the $ back for the 2 items. (30 days for refund) 6th call- just got off the phone, with yet another representative, this one tells me they CANNOT do a partial refund and send some products out. The previous lady had submitted for a full refund. I should be getting it in February sometime. We will see!!!!! Meanwhile, between them and other online orders, I had absolutely NO gifts in time for Christmas. Worst experience of my life.

            Kontoor Brands, Inc. Response

            01/30/2024

            Dear ******, We sincerely apologize for the inconvenience and disappointment over the holidays caused by not receiving your order as a result of FedEx. A refund was issued to your original form of payment. We are working with all agents that you spoke to regarding your case and information provided to you. We realize that a refund does not compensate for the inconvenience and disappointment caused by this incident. We have also emailed you a coupon code and hope you give us the opportunity to provide a positive experience.
            Read 2 More Customer Reviews

            Local BBB

            BBB® of Central and Northwest North Carolina

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