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            Business ProfileMack Trucks, Inc.

            Truck Manufacturers

            Contact Information

            7900 National Service Rd.

            Greensboro, NC 27409-9416

            (336) 291-9001

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            7900 National Service Rd., Greensboro, NC 27409-9416
            BBB File Opened:
            5/1/2012
            Years in Business:
            49
            Business Started:
            12/19/1974
            Business Started Locally:
            12/19/1974
            Business Incorporated:
            12/19/1974
            Type of Entity:
            Corporation
            Alternate Business Name
            • Herodo Trucks, Inc.
            Business Management
            • Mr. Bruce J. Smith, Manager of Operations
            Contact Information

            Principal

            • Mr. Bruce J. Smith, Manager of Operations
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            12/17/2021

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            +My name is ****** *****. Owner of ********** ***** ******** ***. I purchased a 2013 Mack CXU 613 Vin# ***************** on 08/30/2021 the salesman was Jason S******. Before I could take delivery of the 2013 Mack, Jason said that the turbo needed to be replaced before it would be released to me. I agreed. On September 27, 2021 I texted Jason a screenshot of an engine code prompted by check engine light. The code was SA 0 SPN 103 FMI 9. Jason told me to call the service department to set up an appointment and I did. I have made several appointments to have work done to my truck in the Charlotte location but the issue with the turbo was never addressed because the check engine light would cut on and cut off. On November 24, 2021 I tried to do a regen on my truck which caused one of the injectors to fail. That incident led me to the Mack Dealership in Greensboro NC. After the diagnostic and repair of the Fuel injector Robert P***** (sales advisor Greensboro ) told me that I had an exhaust leak at the gasket at Turbo. I told him that the turbo was put in by Charlotte Mack and it should be warranted. I took my truck and began to run loads again. The check engine light came back on and this time it wouldn't go off. I returned it to Mack in Greensboro to have an airline replaced and discussed with Robert to fix the Turbo as well. CJ (Charlotte) sent Robert the repair order done in Charlotte for the turbo repair. Me and Robert talked to Jeremy (Charlotte) yesterday and Robert sent Jeremy the estimate for the repair which I have attached. Today when I reached out to Jeremy he exclaimed that used truck sales (Jason) denied the estimate for repair. When I talked to Jason today he said that he paid service to repair the Turbo and that's not his call, that's a Service department issue. I had problems with this turbo since I pulled the truck off of the Mack dealership. The ball didn't drop with me. I did not install the part. Why would you install a brand new turbo and hook it up

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Pavel G

            12/01/2023

            To Whom This May Concern, JPJ Trucking, LLC would like to file a complaint with Mack Trucks in hopes of reaching a satisfactory resolution. A new 2024 Mack AN64T70 was purchased from Bruckner’s Truck and Equipment in Fountain, CO along with another pre-owned Mack truck with the promise of superior product and excellent customer service. Less than two months into ownership, there were two catastrophic failures with the truck. One involving the drivetrain, and the other being a cracked EGR cooler. This required a tow on Sunday, the 29th of October. Despite having Mack Certified Uptime Solutions, the vehicle was not looked at on the 30th and instead had to wait for another 24 hours before they would get to it. After looking at the vehicle and diagnosing the issues, we were told that there are no available parts in the U.S. and have been waiting ever since (now a month later)!To provide commercial vehicles with which people’s livelihoods depend on, without having replacement parts available, seems to be a horrendous oversite. Case in point, for the first week of waiting, we had to cover our driver’s salary and pay for lodging. After the first week passed, we lost the driver due to lack of available work. The cost of towing, lost business, and lost staff is all due to a faulty build by the manufacturer, overlooking it by the dealership, and a lack of concern from the service department. A significant amount of money was invested into this purchase with Bruckner’s Truck and Equipment because of a promise of a better experience. It is understood that some of this is not the fault of Mack Trucks. But it is a combination of their product and their franchises that we were working with. One would expect that a company of this magnitude would have a solution available to help avoid these pitfalls for their customers. No doubt the parts are available on the assembly line. Unfortunately, we have yet to see any real effort taken to try and make this right for their customer.

            Local BBB

            BBB® of Central and Northwest North Carolina

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