4 Customer Reviews
Review from MARILYN L
1 star06/12/2024
Bonworth was my favorite store for almost 25 years. Have had only problems since they're mostly online now, so no longer a local store. March 28 I placed an order for 3 blouses; almost immediately realized one of them was the wrong size so placed a duplicate order so I wouldn't miss out on the sale. I also emailed an explanation because no one answers the phone. The wrong order was shipped back to them the same day it was received. I tried repeatedly to contact leaving voice mails when available & emailing customer service trying to get a refund for $40.59. There was one phone call (with no resolution) at 6 a.m. my time - of course my phone is silent at that hour. I emailed again explaining time difference, but have never been contacted in any way again. I should have known better because an order on 2023 was charged at regular price instead of the sale price advertised; again no resolution of a complaint.Review from Francine B
1 star05/08/2024
I have been a customer for over 20 years. I have never had issues with a return until last December when I returned multiple items. Included with the return was a copy of the orders where I had stated what the issue with each item returned, I gave them until the first of February then I attempted to contact them. They do not answer their phone number nor do they respond to email. I have emailed them a copy to the *** tracking that showed the package was deliverd to them on January 9, 2024 with a picture on the package sitting on a shelf. I am out over $165.00 and they give no response at all.Review from Connie C
1 star01/19/2024
Well this company is hard to communicate with. No one answers phone voicemail is full. Returned clothes by *** with tracking number now that want respond to emails. By the way never will order from them again.Review from Rose G.
1 star08/15/2023
Well I should have realized when they have Commercial spelled wrong in their address on their web site, that should have been the first clue. My mom liked this brand so I ordered pants for her. Had to return b/c they were too ********* they have 2 numbers listed. One doesn't work. One goes to voice mail that is full. Emailed many times to follow up with my return and never got back to me. I had to file a complaint with my cc to get my money back. I hope they get their money back from this company and do not take a loss for it.
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