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          BonWorth has 1 locations, listed below.

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            • BonWorth

              219 Commercial Hill Dr Hendersonville, NC 28792-7089

            Business ProfileBonWorth

            Clothing

            Contact Information

            219 Commercial Hill Dr

            Hendersonville, NC 28792-7089

            Visit Website
            (828) 595-9738

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            219 Commercial Hill Dr, Hendersonville, NC 28792-7089
            BBB File Opened:
            3/21/2014
            Business Management
            • Ms. Sandy Vitella, Human Resources Manager
            • Mr. Don Young, CEO
            Contact Information

            Principal

            • Mr. Don Young, CEO

            Customer Contact

            • Ms. Bonnie Black, Customer Service Specialist
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Purchased three pairs of pants on 5-29-24, for $96.**.Purchased for elderly woman. Pant material wasnt what she was looking for, and pants were not even tried on.Reviewed return policy on the BonWorth website. Directions were to send return merchandise and request to an address. Sent package and later looked up tracking number since had not received a refund. Package delivered on 6-18-24. Called BonWorth on 7-1-24 to inquire when will I receive a refund? Explained per tracking, they received package two weeks ago and no refund. They took the tracking number, said theyd have to locate the returned merchandise, then I could expect an email on Friday (7/5).No email, no refund received. Called BonWorth on 7-8-24, asked why I hadnt received email as promised, nor received refund? They apologized without stating why I hadnt received either, and said I should get email on Wednesday 7-10-24 to inform me of refund being processed. No email, nor refund received. Called BonWorth on 7-11-24 and nobody even answered their phone.
            Read More
            Read 7 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            MARILYN L

            06/12/2024

            Bonworth was my favorite store for almost 25 years. Have had only problems since they're mostly online now, so no longer a local store. March 28 I placed an order for 3 blouses; almost immediately realized one of them was the wrong size so placed a duplicate order so I wouldn't miss out on the sale. I also emailed an explanation because no one answers the phone. The wrong order was shipped back to them the same day it was received. I tried repeatedly to contact leaving voice mails when available & emailing customer service trying to get a refund for $40.59. There was one phone call (with no resolution) at 6 a.m. my time - of course my phone is silent at that hour. I emailed again explaining time difference, but have never been contacted in any way again. I should have known better because an order on 2023 was charged at regular price instead of the sale price advertised; again no resolution of a complaint.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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