ComplaintsforSmart Chevrolet, Inc.

• Initial Complaint

  10/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am from ***************, over 4 hrs away. I had been trying to buy a 2020 ******* ******, but because of my credit we ended up, putting it in my Aunts ******* ***** name. We test drove the car on 9 12 2024, and on the test drive, I informed the Sales ******.S. that when putting on the breaks it was shaking and needed to be checked. While the paper work was being done, I noticed that they had advertised the car with ****** , which actually had over over 80k, I asked about it, was just told we changed it on the paper, but didn't talk about dropping the price. When that was done I noticed that the car was taken in back, but came right back saying nothing was wrong. Well we took the car home, to find out that the key fobs didn't work, so as I was having those replaced I ask the ******* dealership here to check everything. They came back and told me that it needed breaks all round. So I got out my carfax, they bought the car in June of this year, and it stated that it had 76k, and that it was serviced for safety and mechanical issues, so the breaks should have been checked then, but wonder how it got the extra 4000k from June to Sept. I called to talk to the Salesman, he acted like he didn't know who i was, spent two days trying to the General Manager who finally called me back, only to say that was normal wear and they couldn't di anything about it, I reminded him about it being checked the day of purchase, and about it showing on the carfax that it was serviced. The front breaks are at 2mm and back 3mm. The car is not driveable. After reminding him of this he just hung up. I will never buy from them again.

  Customer response

  10/30/2024

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  06/22/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  The sales and finance manager failed to turn my personal insurance into the DMV,therefore they used their own insurance company without my knowledge nor did they send me a notice of any kind. I was able to register the car with my personal insurance. So I received a call from the finance company saying that I was 92 days delinquent but I paid my car payments every month. I didn't know anything about the my car wasn't registered with my insurance company that I also paid every month until I received a call from the finance company wanting me to setup a date for them to pick up my car. They are now saying that I owe them $1800 to stop the repossession. I feel like that the dealership is at fault because I had insurance and I gave them my insurance information and they failed to turn it in to the ****

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  10/10/2023 Purchased. Dealership did not supply EV Charger Plug that comes with every EV car. Salesman promised to order one if unable to locate within dealership, stated the charger may have been removed by mechanic shop. Salesman said part was ordered Have not heard from Dealership since 11/30 when I stopped calling. car not running due to no charge.

• Initial Complaint

  11/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Customer Service??? On 8/29/2023 I was looking for an SUV to help transport my mother who is declining in health. I found this dealership and drove an hour and a half to look at what they had. I found a Mercedes SUV. I asked the salesman Allen to make sure it was detailed, and that I would be back the next day on 8/20/23 to look at the vehicle more in depth. The vehicle was not couched but i decided to take it for a spin to see what we could do. We agreed on a price and he had me sign a pre-purchase contract that had everything outlined. Well, a few days later I realized that they somehow charged me $599.99 extra on the finance loan for a “Zurich Shield” that was applied to the vehicle when it was brand new back in 2016! This was never discussed! He didn’t even go over the vehicle’s standard or extra features. This was very upsetting to say the least. I reached out to the business multiple times 8/22, 8/25, 8/30, 9/6, 9/14, 10/9, 10/14, speaking with everyone but the general manager, whom I specifically requested. Initially, on 8/25 I spoke with Allen who said that the GM was busy but that they would send me a check for the $599.99. I asked about the monthly interest that I was paying on that amount, he said they were not going to do anything about that which was when I again asked to speak to the GM. I never received that check or any follow-up from anyone! On 10/9, I called and spoke with the sales manager, who said that she would investigate it and call me back, which is exactly what everyone else said when I spoke to them. To this day I have not received a response. I feel like I’m intentionally being brushed at this point as I have given them ample time to try and resolve this. I’m not asking for anything crazy and just want to be compensated for the error of the $599.99 and the additional monthly interest that I’m paying. It is sad that they will not respond even though they agreed to partly resolving the issue. Very disappointed.

  Customer response

  11/23/2023

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In September of 2021 I came to Smart Chevrolet to buy a **** ***** ******. My fiance and I researched common problems that can come with the vehicle before purchasing. The main repair we were worried about having to cover was the ****** battery. We brought this concern to the salesperson who then sold us a warranty that was supposed to cover the ****** battery. We wanted to make 100 percent certain that the ****** battery would be covered, the salesperson went to speak with someone who was his manager to help him close the sale. We asked both men multiple times to ensure the ****** battery would be covered. 2 years later the ****** battery begins to go and we find out that this ****** Battery is not covered. The repair is $5,183; we are not able to pay our vehicle taxes because of the fact that the check engine light is on (due to ****** battery); and on top of that the car is $9,000 upside down because it needs such a large repair. We feel like we were deceived to close the sale. My fiance left a review for the business on google and they responded; "I am truly sorry to hear about the unfortunate experience with the ****** battery warranty misunderstanding. We always stive to provide accurate information about our warranties and it's clear that we fell short in your case. Please contact us directly at your earliest convenience to we can rectify the situation and ensure this doesn't happen in the future." We have been reaching out the way the response asked us to, but they have not returned any of our calls or messages.

  Customer response

  10/23/2023

  In September of 2021 I came to Smart Chevrolet to buy a **** ***** ******. My fiance and I researched common problems that can come with the vehicle before purchasing. The main repair we were worried about having to cover was the ****** battery. We brought this concern to the salesperson who then sold us a warranty that was supposed to cover the ****** battery. We wanted to make 100 percent certain that the ****** battery would be covered, the salesperson went to speak with someone who was his manager to help him close the sale. We asked both men multiple times to ensure the ****** battery would be covered. 2 years later the ****** battery begins to go and we find out that this ****** Battery is not covered. The repair is $5,183; we are not able to pay our vehicle taxes because of the fact that the check engine light is on (due to ****** battery); and on top of that the car is $9,000 upside down because it needs such a large repair. We feel like we were deceived to close the sale. My fiance left a review for the business on google and they responded; "I am truly sorry to hear about the unfortunate experience with the ****** battery warranty misunderstanding. We always stive to provide accurate information about our warranties and it's clear that we fell short in your case. Please contact us directly at your earliest convenience to we can rectify the situation and ensure this doesn't happen in the future." We have been reaching out the way the response asked us to, but they have not returned any of our calls or messages.

  Customer response

  11/02/2023

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle from Smart Chevrolet on 11/15/22. I paid a total of $55,897.50. I purchased this vehicle solely on line. I am not disputing the sales price of the vehicle. I am disputing what occurred after delivery of the vehicle. The vehicle was delivered to my home address in **** on Sunday, 11/20. Although I was suppose to be given notice the vehicle arrived with no notice and unannounced. The driver had no paperwork, unloaded the vehicle and left. I was out of town and my son had to accept delivery of the vehicle. Justin, my salesman knew I was out of town until Monday. On Monday, 11/21, I viewed the vehicle. I immediately noticed only (1) Key Fob was given. I also noticed the windshield had a "fresh" rock chip in it. The rock chip was not present on all the pictures and videos I viewed or disclosed by Justin. I called Justin who answered my call. Although his demeanor changed he said he would speak to someone about the Key Fob and suggested I turn in the windshield damage to my insurance company. I said that my insurance shouldn't have to pay for the windshield and that Shipping Company or his dealership should cover it. I asked for the name of the Shipping Company so I could file a claim with them. He put me on hold and when he returned stated that the dealership would be sending me a check for $300 to cover the remote and he would get the name of the shipping company and get back to me. During the negotiations of the vehicle Justin assured me the vehicle had been recently serviced with fresh fluids. Later this day, I found a puddle of coolant under the vehicle, the coolant reservoir empty, windshield washer reservoir empty, and the oil was burnt/black and was 3,000 miles past due for a change. As of today, 12/1/22, I have not received the $300 check. I have called numerous times and get the runaround. No one will speak to me to address my issues, complaints and concerns. They have resorted to using made up names of staff.

  Customer response

  12/12/2022

  I have received a reimbursement check for $300.00 from this dealership for only providing (1) key fob at the time of purchase of this vehicle.  This was agreed upon at the time of delivery of the vehicle.  I have not received a call or email from the sales manager, GM or owner to address my other concerns, complaints and issues.  I have been calling and emailing continuously.   

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a Mercedes-Benz from Smart Chevrolet in Madison that has, since purchased, developed engine problems. These problems began within 60 days of purchase. A powertrain warranty from ****** was also purchased at the time. ****** says that they aren’t able to honor the warranty because the engine problems are wear and tear (which isn’t covered under warranty). I spoke with Smart Chevrolet about this in April/May timeframe. They said that my only options would be for me sell them car back to them (at a loss), or trade my car in to purchase another one (but with a co-signer this time) from them. After speaking with them today, there still isn’t any resolution. Smart Chevrolet doesn’t want to take responsibility for selling me a bad car. And the warranty company that Smart Chevrolet uses doesn’t want to honor the warranty.

  Customer response

  08/08/2022

  I have heard from the business, and my problem has not been resolved. They don’t want to take responsibility for selling me a bad car. They want the warranty to take care of it.

  
  

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Brought a vehicle. Was told it was good on inspection and that I also could get a few items reimbursed. All brake pads were bad, rear rotor, a brake caliper, bent rim, all tires wouldn't pass inspection, had to file claim just to get my wind fixed.. I couldn't get car inspection done in VA because of these things. Was told they would help get the money back in email/text and never did. 40k in a car you wouldn't think you need to do anything. Now I'm riding of out of date temp tags because they didn't file my stuff with VA tag office yet

• Initial Complaint

  02/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I traded vehicles on 12/3/2021 at Smart Chevrolet with Liz S*******. I found out on 2/10/2021 from a family member that works at a GMC dealer that the truck has a recall and does not have a repair available yet. The roof rail airbag can explode releasing compressed gas and propel metal components into the vehicle causing an accident or injury. Recall number is * *********. There was an email sent out to all General Motors Dealers on 7/1/2021 stating that all vehicles involved in dealers' possession new or used must be held and cannot be delivered to customers. I called the dealer on 2/10/2021 letting them know this and have not heard back from them. I have parked the truck and I am not driving it,because of the danger involved. I want a full refund of the transaction. I have also contacted General Motors on this matter.

  Customer response

  04/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  * ********

  ******** My complaint has been taken care of. The dealership refunded my purchase and picked up the truck. They stepped up on this matter.

   

  Pre-chat form

  Name: * ********

  E-mail: ****************

• Initial Complaint

  01/03/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date: 12-16-2021 Smart Chevrolet Inc. advertised a vehicle by means of photos, salesperson [named Ike] and by sending a carfax showing no accidents of a 2014 Toyota Tundra 1794 5.7L as being in very good to excellent condition. Immediately upon receipt of the vehicle [same day] it showed obvious damage to the left front bumper which had caused the front left tire clearance to be severely reduced making the vehicle unsafe to drive unless it is repaired. Also, the advertisement failed to show a major burn on the interior of the armrest between the driver side and passenger side of the vehicle. Upon reporting these matters to Smart Chevrolet. They have refused to pay for the estimated cost of the repairs. 800.00 dollars to repair the front end damage, 160.00 to replace section that had been burned. The bumper damage has also caused the vehicle collision sensors system which monitors the vehicle position so as to send an alert before a collision to be useless which will cost additional funds. The salesman first claimed that he had never seen or inspected the vehicle for himself so as to know about the accident so he would report the matter to his manager. Now they are claiming that the truck was priced $4000 less than its actual value based on the fact that it had been in an accident. If that is the case they knowingly sold a damaged vehicle without advertising it as such. I paid over the blue book value of the truck as if it was in excellent condition [30,789.00] Why did I do this? It was because it was advertised online as such. I was told that it was in excellent condition with no accidents by the sales agent and by him sending me the carfax as additional verification of his word. Now they are saying that the should have been priced at 34,789.00. I would have never purchased a vehicle that had been in accident and in need of repair if it had been advertised as such. I would like for them to refund me 1,500.00 for the 3 repairs that are needed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩