Business ProfileforSmart Chevrolet, Inc.

If I could give negative stars for my review I would. I regret ever doing business with Smart Chevrolet. I purchased a 2020 vehicle with 34, 000 miles on it. They were 2 hours away, drove to pickup vehicle, did a quick test drive, and inspection and upon first glance all looked good. When I was almost to my home a caution/warning light came on saying brake pads worn, drive with caution. There was also a PSI light for front driver tires pressure being low. I was not comfortable with how the brakes felt on drive home, which was mainly highway. I called my salesman when I got home and said there was an issue with brakes and the warning lights were on. He said to bring back and they would take a look. Drive back, they checked and said nothing wrong with them, they think it’s just a sensor. Waste of time. They would call me when sensor in. When I got home my husband said the tires were all bad and needed to be replaced as well. For the next week while waiting for sensor, I had to add air daily to the tire. When I stopped at a local garage for air I asked for them to check all tires. Told me all 4 tires were damaged and splitting and that both front/back brakes needed replacing. 1mm pad left on back. Basically none. Called sales manager and they said they would never let a vehicle go out like that. They are a top notch service center. Said all passed NC safety inspection. I was told not safe to drive with the condition of tires/brakes. When I sent the inspection report from my garage to Smart they said they wanted to help and would give me the parts at their cost to save me a LOT of money. They backed their service dept. And would not take accountability for selling a vehicle without doing the basic inspections. They are negligent and didn’t care they sent me home with an unsafe vehicle (2 times). I have had to put $2000 for 4 new tires and both front/back brakes and rotars, all less than 2 weeks owning vehicle!! Stay clear of this dealership.