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          Sleepme has 1 locations, listed below.

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            • Sleepme

              144 Talbert Pointe Dr Ste 103 Mooresville, NC 28117

            Business ProfileSleepme

            Online Shopping

            Contact Information

            144 Talbert Pointe Dr Ste 103

            Mooresville, NC 28117

            Visit Website
            (704) 235-6831

            Customer Reviews

            1.18/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 1

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            144 Talbert Pointe Dr Ste 103, Mooresville, NC 28117
            BBB File Opened:
            11/15/2023
            Years in Business:
            1
            Business Started:
            7/17/2023
            Business Incorporated:
            6/29/2023
            Type of Entity:
            Corporation
            Number of Employees:
            1
            Alternate Business Name
            • Sleep Solutions Inc.
            • Chilipad by Sleepme
            Business Management
            • Ms. Beth Compton, Customer Service Manager
            • Ms. Lisa Barraza, Operations Manager
            Contact Information

            Customer Contact

            • Ms. Beth Compton, Customer Service Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The former president of sleepme **** ********** sent me a ******** size, brand new mesh system. Because we have bought 5 others and been loyal customers . He told me if we ever had any issue to direct call him. Now the company has changed hands. I have his cell number. We had purchased a new 1 6 months before and it failed. The next one he sent failed as well. This is the 3rd one we got in 2023. He told me it would last longer then, our original oolers. Which we seldom had an issue with. The newest ooler machines have been leaking off and on then stop. Now, the pad itself has a little spot leaking. We never had this issue before. ****** machines yes but never this. I need this ooler I am elderly and retired with major medical issues. We are a retired military family. My husband was air force. He needs this to sleep. And I cannot regulate my body temperature. I was told to replace everything. I cannot do that now .It's too expensive. And on a unit less then 2 yrs old?? Please help as customer service now is useless.
            Read More
            Read 16 More Complaints

            Customer Reviews

            22 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            LV V

            08/28/2024

            Worked great until it didnt. Over 2K only 18 months ago for system. Had one pump that needed to be ***laced, and yesterday the pad leaked. Pulled the bed apart, washing, drying all fabrics from sheets, mattress encasements, foam, floor, etc. ************** and *** said their warranty is for 12 months. The best they could do was offer ***lacement pad for discount of 25%, so I would have to pay $480! Stay away from this company - Trust those negative reviews you read.

            Sleepme Response

            08/29/2024

            Thank you for review, however the information provided here is not correct.  The agent you contacted agreed to send you a complimentary replacement pad.  The order has already been processed.  The tracking number for your order is 1ZB8D1180323979494.

            We hope you enjoy your complimentary pad and continue to be a loyal Sleepme customer!

            Read 21 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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