Customer ReviewsforFive Star Metal Buildings, LLC

After MANY appointments made to install our new building they finally came back in August. Good thing I stayed home from work all day. The installers literally had the building facing the wrong way after we discussed which way it went. They had already bolted it the concrete. I had to run outside and stop them. That set them back several hours as they had to cut off bolts all over the slab flooring. The bolts are sanded down, but still all over the slab. The crew worked late and came back the next morning and they were always pleasant. At 9:30 pm on day 2 my husband went to check on them as it was dark and we live in the *****. The *** said they were almost done and had to finish that evening because they had to get back to **. We fell asleep. LITERALLY at 2:15 am we were awoken by their truck lights shining in our bedroom window, and our dog started barking loudly. My husband went to the door to see what was going on as they were pulling out of the driveway. The next morning we found that several roofing screws were missing so daylight was showing through inside the building. We got a ladder and had to install missing screws ourselves. Keep in mind we had the 12' walls so our building is quite high! And where did the screws come from you ask???? Well, over the course of 3 days after the crew left, we picked up 52 screws with washers attached to them from the driveway and surrounding areas. 52!! I have attempted to reach the company via phone several times to no avail. The building itself we are 90% happy with. The customer service, installation timelines, multiple missed appoints would stop me from using them in the future. OH, BUT BY 9AM THE MORNING THEY FINISHED I RECEIVED 2 CALLS FROM THE COMPANY ASKING FOR MY FINAL PAYMENT! Do your research, as this was my personal experience and my opinions of what transpired with this company.

*******, Thank you for taking the time to share your feedback. Our installation crew worked late to meet the agreed-upon schedule, as you permitted. During our call on 8/12/24, you expressed that you didnt want the crew to face any trouble and acknowledged their hard work, which we appreciate. Regarding the screws found on your property, its possible for some to be left behind during a project. Our crews aim to clean up thoroughly, but we understand this was an issue for you and will work to improve in this area. As for communication, follow-ups were made after the installation, and payment was confirmed without any mention of outstanding concerns. We take pride in the quality of our service and stand by our crews performance. If there are any specific issues youd like addressed, please feel free to contact us directly. We appreciate your business and your feedback.Kind regards, Five Star Metal Buildings

I had the concrete pad ready for them in mid-July. I notified them and sent pictures immediately. After waiting two weeks, they called to say it would be scheduled in September. I called in September and they said it would be scheduled the second or third week of September. I was assured once it was scheduled, they would be on site within a week. I called them again on September 23, 2024 and was told it would be scheduled by the last week of October. I am ready to file a lawsuit against them. Thinking they were reliable, I paid all but $1,000 up front. My mistake. If I could rate zero stars I would. The last time I spoke with them I explained that I would be finding a place to leave a review online. Looking at the reviews, I now believe it is time to go have a conversation with the County Attorney.

*****, thank you for sharing your concerns. We understand your frustration and apologize for the delays in scheduling your installation. Unfortunately, recent weather events, including multiple hurricanes, have significantly impacted our ability to stay on schedule, especially in certain areas.While youve made a significant payment, the balance is only due upon completion, and your installation remains a priority. We are doing everything we can to navigate these challenges and complete your project within the discussed timeframe.We appreciate your patience and understanding during this time, and we're committed to ensuring that your building is installed as soon as possible and with the quality you expect.

A picture of my concrete slab was sent to and received by 5 star metal buildings showing the build was ready,per their request,on 6-10-24. I was told they were approximately 8-10 weeks out on their building schedule and I accepted that fact. Then I was told the 3-4th week of August. That time has come and gone. Then we were told the week of either 9/16 or 9/23. Then we were told a crew would be here on 9/19 "after lunch", I'm seeing a pattern developing here, and the building would be finished on 9/20. We received a call on 9/15 saying due to recent tropical storms our building would once again be delayed. There has been no significant rainfall in our area (zip code *****) for weeks. Why do we have to be rescheduled AGAIN instead of installing buildings in our area, where work can be done and crews can continue working? Now we are worried about the building getting put up before our building permit runs out, and if it does, will 5 star metal buildings pay for the new permit? Dealing with 5 star metal buildings has been nothing short of H*** and absolutely will never deal with them again,and would warn any of their potential victims to steer clear of them, even if it means spending a little more money on their building.

Thank you for your feedback. We apologize for the delay in getting your building project underway and the lack of communication you've experienced. We understand how frustrating it can be to have your project pushed back without updates. While construction timelines can sometimes extend due to various factors, we should have kept you better informed along the way. Your concerns are important to us, and we are committed to addressing them internally to prevent this from happening in the future. We truly appreciate your patience and understanding as we work through these challenges. If you have any further concerns, please dont hesitate to reach out. Kind regards, Five Star Metal Buildings

Extremely poor customer service. Call after call and email after email not returned. Only received response when I threatened to file a police report for theft (we had already paid the $18K). Also cost us thousands more because we hired a crew and rented equipment based on committed delivery, only to have them not show up until 8 hours late (after not showing up at all on the expected delivery date)!

Dear *****,We deeply regret the frustration and inconvenience youve experienced, and we take full responsibility for the communication issues and delivery delays you faced. It's certainly not the level of service we strive to provide, and we understand the impact this had on your project.We realize how essential timely updates are, especially when coordinating with hired crews and rented equipment. We have since reviewed our internal processes to ensure better communication and more reliable scheduling moving forward. Please know that your feedback is invaluable, and we are committed to improving our service to avoid situations like this in the future.If there's anything more we can do to address the remaining concerns or provide further assistance, we encourage you to reach out directly.Sincerely, Five Star Metal Buildings

I ordered a 35x35 and was told to send a site picture in once concrete was finished. I sent a picture in on June 27th and asked for a confirmation that it was received. It wasnt until I had to call several times and finally call my sales **** to for them to confirm they received the picture, that was on July 9th. Was told it would be 6-8 weeks. It has now been 7.5 weeks and I called to get an update. Was told it would now be late September hopefully before they could get to it. Thats going on 12 weeks and they still arent sure if it will be then. Was given many excuses all of which Im sure will be in the companys response to this review. Very unprofessional and very disappointed in this company.

******, we sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of clear communication and timely updates, and we regret that this was not your experience. I want to clarify that the photos you sent go to a central email that not everyone has access to, which unfortunately contributed to the delay in confirming receipt. Additionally, our office was closed the week of July 4th, which further prompted delays in processing and confirming your photos.In the past month, we've also faced unexpected challenges, including multiple hurricanes and long-lasting weather conditions that have significantly affected our scheduling and ability to meet our original timelines. While we do our best to anticipate these disruptions, severe weather can create delays that are beyond our control. However, we acknowledge that this has caused undue stress and disappointment on your end, and for that, we sincerely apologize.Please know that your project is a priority for us, and we are doing everything possible to ensure its completed as soon as conditions allow. We are also working on improving our communication processes to keep our customers better informed during such unforeseen events. Your patience and understanding during this time are greatly appreciated.Best regards,Five Star Metal Buildings

I would like to express that we are highly pleased with our building so far. (60x100 ) As you can imagine, this was a very concerning project for our little enterprise and as of right now, our worries and concerns have been answered to our satisfaction. The dealer, Mr. ****** at ************************ was highly knowledgeable and beyond helpful in helping us through this entire process. We are thankful for the professionalism in which ************************ and their office and management carried out the logistics and accounting of this project for us. We are very grateful. Only God knows how long this building will bless our family. the building seems as sturdy as anything else on our 50 year old farm. I want to share with you our experience with the work crew They sent to the build site. We were very pleased, not just with the end result of our building, but with the care and craftsmanship shown by the gentlemen your company sent. Forgive my spelling if I get it wrong, but ******, ******, *********, and ***** represented *********** with professionalism seldom seen in this current time. The craftsman were not just knowledgeable, careful, and timely in work. They were open, honest, and personable with my family while here on our farm. They brought possible problems in a timely manner, which allowed me to address them, in turn, creating a zero stress building experience for us. They were knowledgeable of their timeline and managed the build in a way that kept us "in the know" without bogging us down with eccentricities in the plan or causing the undo panic that some projects of this nature can cause, In short, we wanted to make sure to express to you what a blessing they were to us. We hope you know and act in a way to reward these gentlemen for this sort of character and professionalism in representing your company. I joked they might start a new branch of the company with these 4 men and call it "SIX STAR METAL BUILDINGS", because 5 stars is just not enough.

Thank you, ****************, for taking the time to share your experience. We're pleased to hear that your 60x100 building has met your expectations and that the project was handled to your satisfaction. It's great to know that **************** and the crew - **************************, *********, and ***** - provided the level of professionalism and care that you appreciated. We value the dedication and craftsmanship they bring to each project, and we'll make sure they are recognized for their work. Your feedback about the building's sturdiness and the team's approach to managing the project is valuable to us. We're glad the process was smooth and stress-free for you. Thank you again for your review. Were here if you need anything in the future.Best regards,The Five Star Metal Buildings Team

Ordered a 70x30 building fro High Quality steel structures which handed over construction to Five Star. Was told it was a 10 week wait to get to me. That was fine with me I understood that since it was summer. They said they would be here July 29th 2024 rescheduled to Aug. 1st no biggie. So they get there Thursday Aug. 1st after lunch said they would be done on Friday Aug. 2nd brought a check for ********* because they were supposed to be finished that day. Well they didnt finish it was Saturday my wife and came up to see building at that point we were informed that they had left 24 roof panels off the truck and was told they would be there to finish Aug. 12th called told by **** it would be the 19th very rude person has no respect for other peoples time. Today is Aug. 22nd still no roof called them said it would be Sept. 9th. But he didnt call me no guts on his part. If I could have given them a zero I would have. Awful company with awful management.

Dear ******, Thank you for taking the time to share your feedback with us. We sincerely regret the oversight in our shop that led to the miscount of sheet metal panels loaded onto the truck. This was a human error, and we understand the frustration it caused. While mistakes can happen, we strive to minimize them and quickly resolve any issues that arise. We appreciate your understanding and patience as we work to complete your project. Your experience is important to us, and we are committed to learning from this situation to improve our processes in the future. Thank you again for your feedback, and we look forward to completing your building soon. Best regards, Five Star Metal Buildings Team

The worst experience & no one cares Purchased a Building to be delivered on June 17 no show & no call I had to call several times to inquire, they came next day. Was told itll be a day or day & 1/2 to install. They finished on Friday 6/21. Door was damaged in several spots I called several times sent pictures but no one called to make it right. I started posting on ******** the Supervisor texted me 7/9 @ 11:32 am his words We will go ahead and get this taken care of ma'am till they blocked me from ********, never hear back and no response to my calls or text.No warranties was given.THEY WILL NOT STAND BEHIND THEIR PRODUCT.

Thank you for your feedback. Were sorry to hear about your frustration. According to our records, we installed the building with the standard walk-in door you ordered. You requested a premium door that you saw on our crews truck, which was for the next customer. We couldnt exchange the door at the time because the crew brought the door you originally ordered. To accommodate this, we offered to install a walk-in door of your choice or return with the premium door at a quarter of the price to show our appreciation for you as a customer. Regarding the doorknob, it did not come in the packet with the door that you picked out and we installed. The installation crew is more than willing to return to install the door k*** had this been allowed or requested. We appreciate your understanding and patience.

Was informed that if a permit was not granted a full refund would be given. Company was sent a record from zoning and planning department indicating that a carport could not be constructed due to zoning. When I called the company Five Star Metal, was told by sales person (***********************)a refund would not be given, based upon that a letter of decline was not given by DCO of *************, **. Was informed by the county they do not give letters of denials only the zoning and requirements from the county commission. This should service the letter. This was not told to me prior to purchase and down payment. Was told only refund would be refunded. If permit could not be retained and given. Respectfully, request that my down payment be returned in the amount of $1069.18. Respectfully ***********************

Dear **************, Thank you for sharing your concerns. We want to clarify our refund policy to ensure there is no confusion. Refunds are only offered if we are unable to construct a building that meets the required wind and snow loads for your county. In your case, we can meet these requirements, and therefore, we are unable to offer a refund. Permit denials due to zoning setbacks or other requirements fall under the customer's responsibility, as these factors are specific to each property and outside our control. Our obligation is to build a structure that meets the strength and safety standards required for permitting. We appreciate your understanding and are here to assist if you have any further questions or need additional support. Sincerely, Five Star Metal Buildings

I ordered building from High Quility steel structures November 2023 and made the 2500 deposit building comes from five star I was to have the building installed April 15 *************************************************** delivered they are 2 1/2 months behind and just keep pushing it back seems fishy to me but its getting to the point they need to take money off the building I ordered if they cant do the job they were paid for

The contract was received on Jan 3,2024. Order was processed over to scheduling on April 29 when we received site pictures. We advised the customer we were on a 6-8 week turn around time. Our office was closed the week of July 1. Customer is scheduled to be installed July 10