Business ProfileforFive Star Metal Buildings, LLC

After MANY appointments made to install our new building they finally came back in August. Good thing I stayed home from work all day. The installers literally had the building facing the wrong way after we discussed which way it went. They had already bolted it the concrete. I had to run outside and stop them. That set them back several hours as they had to cut off bolts all over the slab flooring. The bolts are sanded down, but still all over the slab. The crew worked late and came back the next morning and they were always pleasant. At 9:30 pm on day 2 my husband went to check on them as it was dark and we live in the *****. The *** said they were almost done and had to finish that evening because they had to get back to **. We fell asleep. LITERALLY at 2:15 am we were awoken by their truck lights shining in our bedroom window, and our dog started barking loudly. My husband went to the door to see what was going on as they were pulling out of the driveway. The next morning we found that several roofing screws were missing so daylight was showing through inside the building. We got a ladder and had to install missing screws ourselves. Keep in mind we had the 12' walls so our building is quite high! And where did the screws come from you ask???? Well, over the course of 3 days after the crew left, we picked up 52 screws with washers attached to them from the driveway and surrounding areas. 52!! I have attempted to reach the company via phone several times to no avail. The building itself we are 90% happy with. The customer service, installation timelines, multiple missed appoints would stop me from using them in the future. OH, BUT BY 9AM THE MORNING THEY FINISHED I RECEIVED 2 CALLS FROM THE COMPANY ASKING FOR MY FINAL PAYMENT! Do your research, as this was my personal experience and my opinions of what transpired with this company.

*******, Thank you for taking the time to share your feedback. Our installation crew worked late to meet the agreed-upon schedule, as you permitted. During our call on 8/12/24, you expressed that you didnt want the crew to face any trouble and acknowledged their hard work, which we appreciate. Regarding the screws found on your property, its possible for some to be left behind during a project. Our crews aim to clean up thoroughly, but we understand this was an issue for you and will work to improve in this area. As for communication, follow-ups were made after the installation, and payment was confirmed without any mention of outstanding concerns. We take pride in the quality of our service and stand by our crews performance. If there are any specific issues youd like addressed, please feel free to contact us directly. We appreciate your business and your feedback.Kind regards, Five Star Metal Buildings