Business ProfileforBridge Pointe Hotel & Marina

I booked a reservation via Priceline for 3 days due to a family emergency. Only one day was used. I was still billed for 3 days. When I contacted priceline they told me to contact Bridgeport Hotel. I spend over 30 minutes on hold after the phone was finally answered just to be sent to the managers voicemail. The next day the manager call me back and told me "it is against policy to issue a refund when I told her I needed a letter stating that she (********, the hotel manager) then hung up on me. The room was dirty with hair on the bathroom floo rand a ceiling that looked like it was about to cave-in. The staff was **** and apparently not very competent. I do not recommend this hotel by any stretch. They are taking advantage of people and cheating people out of hard earned money. My daughter is having the same experience. The way I see it they owe me $332 dollars being as the room could still be rented. I would actually rate this place with a 0 stars but that isn't available.

********************** has never stayed at the hotel and at no time was he on hold for ************************************************************** hung up on. He called later in the evening asking for some type of letter that the front desk associate had no authority to provide so he was properly transferred to management. The General ****** returned his call and explained that as he was not the guest at the hotel due to privacy rights the specific stay of another guest could not be discussed with him. While I am still unable to give specific information regarding another guests stay I can say that the reservation he's referring to had no complaints at any time before or after their stay and when called by the front desk to be sure everything was satisfactory we were informed it was. We never heard of any issue about the room or staff from the guest, nor from any other relative. We did explain that when an individual books a reservation they choose to either book at "rack" rate which gives them the ability to cancel or receive a refund or they can choose to book at a largely discounted rate for agreeing to not cancel or be refunded. This agreement is made with the travel agent and not the hotel and in fact the guest pays the Travel Agent directly and then the Travel Agent pays the hotel with their credit card. When ********************** requested a letter about charges for the room it was explained to him that if a guest made the reservation through a Travel Agent, they paid the Travel Agent and not the hotel so any documentation needed would have to be provided by the Travel Agent. This is a business agreement the guest choses to enter into of their own free will and in fairness to the thousands of other guests that stay, the hotel honors it's business agreements. Because we honor our agreement, the room could not have been rented to anyone else as it must be available to the reserving guest for all the dates they reserved. Honoring business agreements is not cheating. ********************** spoke extremely rudely to multiple staff and management and left threats on voicemail, he is trying to bully and force the hotel to break the agreement made by the guest.